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Originally Posted by AlbanyCartel
The AOL guy just wanted to know why.
If he simply answered truthfully to begin with (guy did use it recently; 500+ hours/month), it wouldn't have escalated.
Its quality control; a form of "constructive critism".
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It doesn't matter why. Nor does it matter whether he gave them a truthful answer. He wanted his account terminated and it should be one question of "may I ask why" not a never ending escapade.
My dad had quite a time years back cutting off our AOL account, not like this guy and apparently others. If I was still with AOL I would have cancelled my account immediately on hearing this. I hope they go down the tubes.