Thanks to all who have contributed to this thread. I followed the directions give and it took me about 45 minutes to install a new latch. The new latch appears to be much stronger than the original from my 1998 Sienna. I think Toyota understands they have a problem. The hatch item is in stock and my wife met two people at the dealer getting the service done while she picked up he part. I am going to follow up with the service manager as they are quoting 2 hours labor to fix the hatch. This is ridiculous!!! A complete novice like myself can complete the fix in 45 minutes, their certified technicians should be able to do it in less time than I did! It makes me wonder about the labor charges for other items.