My wife drives a 99 Grand Cherokee and the door lock actuator has gone bad. I have a replacement part and know what to do with one exception. The actuator went out with the hatch in the locked position. (Hopefully you can see my problem already.) I went to the local Jeep dealer to inquire about some manual way to unlock the gate and get it open so I can replace the actuator. Much to my surprise, the service guy told me there was no way to manually open the hatch or unlock it from the inside and that sometimes they have to take it to the body shop to get it open. He suggested carefully trying to open the panel from the inside with it shut. Anybody ever had the same problem and have a solution/suggestion?? Thanks