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This is for 99 Taurus, give it a try:
Head Restraints
Removal
1. Unscrew front seat head rest guide rod retainers (610A18).
2. Pull up on front seat back head restraint (611A08). Compress foam in area of front seat head rest guide rod sleeves (610A16).
3. Remove front seat back head restraint positioning springs. Pull front seat back head restraint up and out.
Installation
1. Slide front seat head rest guide rod retainers onto front seat back head restraint posts.
2. Compress foam in front seat head rest guide rod sleeve area. Install positioning springs on front seat head rest guide rod sleeves.
3. Insert front seat back head restraint posts (notches on posts facing rearward) into front seat head rest guide rod sleeves and push down to engage positioning spring.
4. Note: Front seat back head restraint must operate smoothly throughout its range of travel, must remain in any fixed position, and must not be freely removable from the seat back. If any of these conditions are not met, check for proper installation of positioning spring onto front seat head rest guide rod sleeve.
Tighten front seat head rest guide rod retainers onto front seat head rest guide rod sleeves.
5. Adjust front seat back head restraint by applying hand pressure, either up or down, to center area of front seat back head restraint.
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