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Originally Posted by dnwsmith
Hello and thank you for all the great info on this site. I'm looking for advice on how to work with a car manufacturer to fix a problem -- perhaps even a defect. I've posted in the VW Jetta forum and saw that others have the same problem as I do with our car... an interior odor often described as a crayon smell (apparently, it is from the carpet and sound absorbers). If you have Jetta and share this same problem, please look at my post. If you don't have a Jetta but have experience with working with a manufacturer to get a problem fixed, please share your best practices. So far, I'm in the early stages of researching and documenting the problem and writing letters to VW USA HQ. Thanks and I look forward to your advice.
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Hi dnw,
I have a few suggestions for you, but first I need a little more detail.
What year model and mileage does the car have?
Have you contacted a dealership?
You mentioned you wrote a letter to VW, but have you called
their consumer relations dept? (It's best to contact the dealership first before calling consumer relations.)
Did you buy it new or used?
Do you have it serviced at a dealership?
I'd be more than happy to see if I can help you get this resolved.
Jerry Christopher
p.s. As a former service director I have extensive experience with situations such as yours, not sure I can accomplish anything for you but certainly willing to help.