[dnwsmith]

Hello and thank you for all the great info on this site. I'm looking for advice on how to work with a car manufacturer to fix a problem -- perhaps even a defect. I've posted in the VW Jetta forum and saw that others have the same problem as I do with our car... an interior odor often described as a crayon smell (apparently, it is from the carpet and sound absorbers). If you have Jetta and share this same problem, please look at my post. If you don't have a Jetta but have experience with working with a manufacturer to get a problem fixed, please share your best practices. So far, I'm in the early stages of researching and documenting the problem and writing letters to VW USA HQ. Thanks and I look forward to your advice.