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Re: tail light / bulb is out 2002 Jetta
There is a little door that opens up inside the trunk right in front of the tail light. Then, there is a large plastic housing that has all the bulbs in it, and it's held in by two clips. The clips are aligned across from each other so that you can reach in and pinch them together with your index finger and thumb. The bulbs are sold at Auto Zone, Kragan, Advanced, and any other store including Wal-Mart. The Auto Zone guy was taking you for a ride, or he's just a complete [insert unpleasant word here]. It will take a slight jiggle and wiggle to get the big plastic backing out of it's nest in the tail light, but you'll work it out... just don't break the bulbs because it's a pain to get the bottom out without glass to hold onto.
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