[way2old]

We deal with KOI all the time. We are in a fleet repair shop, and KOI has always honored the warranty on parts. You do not need to call the warehouse, just a local KOI store to find your answer. Most of the time a shop deals with the same parts house, so this person should have gotten the starter replaced under warranty anyway. Unless the warranty was only for 90 days. I think the cranking theory may be far fetched. If you crank the starter for an extended period of time, say for close to a minute at a time, it may cause a problem. But normal cranking for 15 to 20 seconds should not have caused any problems. Heck, sometimes we use the starter to drain a battery to see how long it takes to recover. Good luck. If the KOI shop they deal with are anything like the one here, you probably will be taken care of. A lot depends on the owner or manager of the parts house.