[brit1066]

Had the MAF sensor problem over 2 years ago in Chicago, dealer wanted $500 to fix it, after asking VW for help and getting kicked in the pants I did not have it fixed. The diag cost $98.
After moving to Tennessee I had to get it fixed to get my state plates. Then to my amazement I received a letter from VW saying that out of the goodness of their hearts they would extend the warranty on the MAF and if I had already had it fixed they would refund the cost plus the diag costs.
They promised to pay up in 90 days, after 120 days I asked where the money was, they apologised and said I would get the check in two weeks. After another month when I asked were the check was they were very rude and told me I would get it when they were good and ready.
I searched the web for a copy of the VW annual report, in the report I found the e-mail of the Pres of VW in Germany. I sent an e-mail to the pres and received a reply apologising for my treatment by VW of N America and also saying I would receive a call from someone at VW N. America.
I did get a call from a senior person in Customer Service who fell over herself apologising. I blasted her company for their cavalier attitude and sheer arrogance, I got the check in a week. However they had omitted to pay some of the State sales tax so I called the lady in Cust Service who explained that it was company policy NOT to pay sales tax.
EXCUSE ME.
I told her that I would be only too happy to e-mail the Pres of VW again over this and this time her name would be prominent in my e-mail.
I received the additional funds 3 days later.