Perhaps someone in a customer service related field can answer this for me...Is there just really a prevailant mentality of "We simply don't care if you're happy or not"? I mean...has it just come to a point where what the customer asks is not worthy of at least a reasonably respectful answer. Not an answer "We don't do that." I guess I'm old fashioned or something, but damn...essentially these people are being paid their salaries by those they are treating badly. I know we all have bad days...hell, many days I have the entire creative direction of a million+ dollar advertising account on my shoulders, but I would not field a call from my client as "Sorry...that ad didn't make it to the magazine. Maybe next month. I know we had the space reserved...but, well, the computers went down...and one of my art directors came down with a bad cold. But hey...think of it this way....Everyone now has a handy note page in the middle of Hearth and Home magagzine courtesy of ________"
Not trying to start a flame war on one of my first posts here, but customer service (or the lack thereof) is something I would like folks in the after-market venue (as well as many other industries) to address. Just tell me why it so often leaves the customer with a bad taste in his mouth.
