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Originally Posted by Gdubya
Regarding the greasy handprint....I forgot to mention this: As I was leaving the dealer that ended up doing the repair, the service advisor said "You will probably be receiving a questionaire from Buick asking about how we did our job. That questionaire is very important to us and to me - it's how I get paid. If you bring it in and fill it out here, and indicate that everything was satisfactory, we'll give you a free oil change"!
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First of all I want to say I understand your anger.
The free oil change deal they told you about will get the dealer in trouble if GM finds out. Dealers are not allowed to buy good surveys. I check my customers surveys online daily. We get a copy of every survey with your name right on it. I do make a mental note of people who give me bad surveys and I take action against them in my own ways. I will not go above and beyond to fix there car problems. My paycheck isn't changed because of surveys. I do get a monthly bonus for the surveys but one bad one will not affect my scores enought to change the bonus.
I have worked for the same dealership for 14 years now. I am 100% trained by GM and am a master ASE tech. Our shop labor rate is 69 dollars a hour and I make 16 dollars for every hour of work I do, so you can do the math.
Concerning this recall, it is a pain in the ass and you do have to be a contortionist. The directions in the recall have mistakes in it. Also when it comes to recalls someone has to be the first.
The problems you encountered are GM's as well as the dealers fault. At one time when a recall came out GM would send a list of cars and owners names along with enough parts to do enough cars to begin with. But now GM doesn't send the parts. It takes a good parts manager to order the parts ahead of time so they have them in stock. We have done most of our Lacrosse recalls and the parts were stocked never had to order one. The parts manager has to see a new recall come out and read the recall to see what parts are needed. We have a web site that shows GM memo's including new recalls. If managers don't read the memos they have no way of knowing until its too late.