I have been reading with some interest the Ren List and Porsche Owners Club postings following my dealing with Porsche see below
have also had 30,000mile 1999 996 c2 triptronic blow up on me the other day.
The car was bought new from Porsche center(Stratstone, wilmslow) and was maintained and serviced by them. The last service was 1 month ago.
The car had only been driven 6 days since the service, when clouds of white smoke came from one of the exhausts and it died on me! There were no waring lights, the car has never been driven hard (its anautomatic!), never raced and looked after.
The Porsche centre feel that it would be added costs to me to find out what the cause of the problem is and wish to replace my engine. Cost, a cool £10,000++
The Porsche centre have been rather unhelpful. I am a doc on call, but they have not provided me with a loan car, Porsche GB are not willing to help financially at present. The Porsche centre have said in as many words its not their problem, i have to pay for a new engine!
I note that there are quite a few reports of 1998/9 996 engines failing The Porsche centre agrees that this problem would have surfaced during the warrenty period had the car covered the usual 12k miles per year, and been covered
Is this really what we are to expect from Porsche in the future? I have a new 911 on order but am now really worried by both the attitude of the Porsche Center and that of Porsche
I have set up an email address
[email protected] please send me the details of your car and please get others that you know to do the same. I need all those that have had total engine replacements
what i need to know is
1. The reg of car and date of first reg so that we are not acused of making up the numbers
2. The mileage and how many years old the car was when it failed.
3. What the technical problem that caused the failure eg cylinder cracked
4. How much it cost you. Was it fixed under warranty
5. offers and time scale from Porsche eg i was first offered £0 by Porsche GB the £800 a week later
6 If you had to fist pay for the technical inspection
I will try to get an electronic profoma but just mail me at that address. Its real and i am serious about getting this going
All i hope to achieve is to undersatand the level of the problem