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Originally Posted by canicta
I cannot unlock the rear hatch. When I click the remote lock/unlock,I can hear the mechanism work,but no result. Since cannot get it open,is there a way to remove the panel to repair it? Thankyou
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Same problem; same symptoms. From the inside of the vehicle, there is a square access cover on the left side of the panel. Remove the panel; it has a little catch at the bottom of the square. Underneath, the insulation is cut in a + design. With one finger, "feel" for a 1/2" wide, horizontal bar under the plastic film (that is under the insulation). Push the bar downward to unlock the door.
The panel is held on by five screws and a bunch of those plastic grippers. Gently pull the panel off and remove the plastic over the left side of the lift gate. I found that the actuator would lock but when unlocking, the teeth are stripped on the shaft. Going to look for a part; just hope I don't have to buy the whole thing.
Good luck!