Quote:
Originally posted by Tireburner
Welcome to the world of customer service!!
I've had people threaten to come down and kick my ass,
Call me every filthy name in the book,
Yell,
Cuss,
Lie,
Hang up (I like it when they do that)
Beg,
If there's a human emotion, I've heard it on the phone.
IT SUCKS!!!
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See this is exacatly what I don't get. People do all of the above, and then still expect to get their way????? When I first starting doing the phones (and thank God it's only an hour a day unless the receptionist has a day off) I got pretty worked up the first few times people did that to me. At first I thought it was me, then I had to realize, no, its not. People are just @$$Holes. Now when I get nasty callers, I take great joy in making sure they don't get their way
Sometimes depending on the situation I play with them a little bit....another caller was refusing voicemail and I kept telling him that was the only way his message was going thru....(we don't write messages here) he said "You sound like a @@##$&ing recording!!!" My reply was, "What? Recording? Why didn't you say you wanted to hear one? Not CD quality but it's the best I can do..." and I threw him into voicemail
Yogs, my boss is very cool. He said to NEVER tolerate any abuse. We can hang up on them or tell them to go elsewhere (meaning another business not to hell
).