[mikencharlottenc]

I just went through this problem and fixed mine today. If the gate and glass are closed you have to crawl inside to open the tailgate. If you are looking at the glass from the inside there is a lever on the left side of the lock. I took a small pry bar or screw driver to pry the plastic cover away from the locking mechanism. Took my finger to feel down there for a piece of metal about 2-3 inches wide and about 1-2 inches down. The bar is running horizontally. Push down with your finger or with a small screw driver and it will unlatch the glass window from the tailgate. Once that is opened take the plastic cover off the tailgate then take the metal cover off the tailgate and you will see the actuator. I took 2 cable ties and tied the actuator and the lever together and it seems to work fine for now. Good luck