Quote:
Originally posted by CraigFL
Finding out you may be wrong can be very difficult for some, no matter how you say it. I find that not saying directly they are wrong is very important. Don't start out where they are in the defensive mode.
Actually, your way may just be different or better, not that their way is wrong 100% of the time. If you need to get someone to change the way they do things, you need to show them the benefits of doing it differently. Why would anyone change unless they could see how it would help them. (Allowing them to keep their job would not be a valid reason!) Stress these benefits!
Then, you need to let them have a graceful "way out" from what they were doing previously so they can try the new way. Some people haven't mastered the "graceful way out" and can only do it by yelling and screaming. If this is the case, you need to let them rant and let them know you understand how they feel.
Don't expect a complete turnaround in one try. This may be part of their "graceful way out".
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I have always believed that it is WHAT is right, not WHO is right is what's important. I know that it make take a few tries for someone to make changes necessary to benefit all involved. What gets me is when you try multiple times to let someone know where you are coming from and even if you are still gentle, they still want to make a conspiracy issue out of it. After I try many times to let someone know why things are they way they are now, and how they could be with changes on BOTH of our parts, and yet they still blatantly refuse to try to make things work, I conclude they are self-absorbed and selfish chumps who could care less as long as it's not benefitting him/her in their mind.