Its nice to see someone say something nice around here.
Glad you are happy with your TB.
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Finally, to those of you that are having frustration dealing with dealers....that seems to be par for the course with them. I don't care what vehicle you have, the dealershafts are generally clueless and will give you the run around unless you tell them exactly what you want done and what your problem is. GM really needs to get on them for this
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There are many good dealers out there.
A dealer is an independantly owned franchise and GM does have standards they are supposed to meet.
The dealers that most people have problems with are the ones that don't meet the standard..
If a dealer does not meet lets say the service standard, they cannot provide quality repairs that the consumer demands. Also, the dealer cannot offer warranty extensions and may not get reimbursed for warranty repairs that are done at the dealer.
What does that mean to you the consumer? well basically you may be dealing with a dealer that cannot provide the service you demand causing you to get mad at GM.
I often recommend to people here that if they are having problems with dealer A, to go across town and deal with dealer B.
Ask the dealer if they are 90% or more in their training standard, ask if they have any ASE certified Master Techs..more importantly ask the dealer if they have any GM Master Techs or any World Class Techs.
(FYI..out of 70000 GM techs in the US only about 500 are World Class)
There are dealers out there with outstanding service departments.. you have to educate yourself first