Appreciate the responses. I understand how long the installation takes, it was actually a 5 hour process according to the dealer. I was able to drive a Ford Focus for the day though...I don't remember that line during the sales pitch.
I have called BMW of North America to voice my concerns. For the guy in N.J., since you are a BMW mechanic, please give me some guidance on how to make my install look better. If BMW offered a finishing cover to fit over the hitch and cover up the area that had to be cut, that would be just fine. If you have done any hitch installs, please send along a picture.