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the hard shifts are normal, I had mine in the shop numerous times (under extended warranty) for this problem. They finally programmed new shift codes and replaced solenoids and the computer. It seems to shift fine now. I would HIGHLY recomend an extended warranty, Mine has more than paid for it's self. It sounds like a pretty good price for the Jeep. If it's a dealership try haggling with them to get a better price if you buy a warranty.
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---99 Jeep Grand Cheerokee Limited 4.7 V8 -2" Lift -265X75 BFG---
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