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Originally Posted by Hightech
I see your a smart *ss well, lets see, my grass cutting would be considered general maintenance, not a broken down part, so I guess to answer your question, YES, if the same part that has been serviced "under" warranty keeps having the same exact problem over and over again, I WOULD insist you keep fixing it after the warranty ended, or find someone that could. Fortunately for me I know enough about the law to make sure things are done right not just whatever my dealer feels like doing that day that suits him, I paid VERY good money to him and I expect him to stand behind the product or find another business to be in. also fortunately for me, I have a VERY good dealer that knows what customer service really means something alot have forgotten these days.
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Damm right I'm a fucking smart ass...I deal with people just like you on a daily basis.
If I repair your vehicle under the factory warranty coverage period, once the vehicle goes out of warranty, repair costs are now your responsibiltiy. Saying that, if for some reason the problem you are having is a reoccuring problem, I most likely would extend "goodwill" warranty coverage to insure that you are satisfied with your vehicle, the dealer, GM and my service to you.
If you come at me threating legal action, the chance of me helping you has just ended and I will turn you over to my lawyers (which are VERY good)
Besides that lawyers don't scare me...9 times out of 10 I intimidate the hell out of them.
What you fail to understand is that the problem with your mirrors is not a dealer level problem, but a design and function problem with the vehicle..all I can do is try to midigate the problem following the diagnostic and repair procedures set forth by GM (and if they don't work, I'll try some of my own)
Fortunately for me, I WORK for a dealer that strives to reach the highest level of customer satisfaction and will bend over backwards to help a GM customer achieve 100% satisfaction in their vehicle