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Originally Posted by 323imankiks
Are they an independent bmw shop?
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Not sure what makes a shop independent, but Open Road is a chain of at least a few dealerships (non-BMW) in northern NJ. (The Ryan Automotive Group or something like that.)
I had a couple problems with the car in the winter and took it to Open Road and the service was pathetic. Took 'em 4 trips to diagnose the problem, and their idea of the advertised "Free BMW Loaner Car" was a nissan sentra or a smoky mazda piece-of-crap. So I was hoping to find another dealer, but I guess $80 is the discount price, along with the discount service.