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lorunner- It is almost impossible to sit here and write in all of the details of every scenario but I will tell you that my cars are in top condition with all proper maintenance performed. When there is a problem I describe it to my dealer in detail and do my best not to omit any details. I DO make mistakes but I am NOT the car expert so I expect them to do their job and find out what is going on.
Just to fill in the gaps: I am still not sure what was put in my AC system. They say R-134 and they (as well as you) say it was an invoicing error. Fine. Why did they take two weeks and three conversations (with me insisting I knew what I was talking about) before they relented?
EGR Valve: I had been in the dealer on three occasions with the check engine light. THEY said it was an EGR code and said "if it comes on again you will need an EGR Valve". When it came on again I ordered the part (as a way to avoid another trip to the dealer). When I brought in the vehicle I specifically said " the check engine light is on. Please check it out and, if it turns out to be the egr valve, I have ordered it and it is on hand". The service writer wrote it down as " change egr valve" ( as per the service managers later admission). NO MENTION in the write up of diagnosis. Oh well.
As far as the radiator hoses (since I know you are curious), the vehicle has two sets of hoses (Toyota Previa has front and rear hoses due to mid-enigne design). I asked for the rear hoses and thermostat to be replaced. They replaced the front ones and the thermostat. It wasn't a big deal since the front ones ended up needing replacement anyway but they did not listen to me when they wrote up the order.
I do speak english as a first language and (no offense to anyone) I do not mumble or stutter.
By the way, I love my current dealer. They are the ones that messed up on the EGR valve but they made good on it. In six years of servicing that is the only time they screwed up. They are honest, and don't overcharge (and were quick to admit the mistake when it happened). So there are good dealers, service people and customers!!!
Regards,
Robert
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