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Originally Posted by Flatrater
I have to add some more, I'm on the box.
This is how my day went today. I got a buick in with an Onstar problem, I tested the car the system worked but I was told by the service manager to spend an hour on it and see if I can find a problem. After an hour I found nothing. For my hour's worth of work I got paid 18 minutes. Next car I got was a Lesabre for poor fuel economy. Road test scanned the car, the customer was used his dash average fuel economy to judge mpg. I questioned the owner and found out he is not resetting his ave economy system right. For this job I got zero pay. All because the writer didn't ask the right questions and the owner didn't know how to work his car. That is 2 cars out of 8 for me today and 2 cars I lost money trying to fix all because of errors made by the owner or the writer. Don't think for one minute this is rare I get this everyday. I started the day in the hole, yet at the end of the day I have to have more than 8 hours made. I left today making 11 hours in 8 hours of time.
The most important thing I want you to remember is that the more information you give me the better and faster I can fix a car. And at least open up your owner's manual and read it your answer might be in there which will save you the time of coming to a dealer and wasting your time. I would love to sit with everyone and explain the problems with their cars, what needs to be done to keep the cars going, I want to take care of the people but I also have to make a paycheck. And coming to a dealer with a non-problem takes away from me. Education is The most important thing I ask from you. Please do the most you can to know your car and learn. I don't have a problem with being asked questions and I will do my best to answer them all.
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Flatrater:
I totally agree with you and don't for a minute think you're being hostile. The only thing I don't agree with is the problem is not GM's fault alone but also rest squarely on the shoulders of some not all of the dealerships involved. If you would read some of the horror stories at Aztek Fan Club you'd see there are dealershiops out there unwilling to perform warranty work on a vehicle. Yes GM needs to change the way they do things but the dealerships need to change also.