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Hooter- you need to make sure you have the merc 5 in there. Many shops still insist on using univeral ATF, or will use an "additive" which will supossedly make an ATF merc V compatible. This is no good for the 1997+ AX4N,AX4S. Has this unit been maintained regularly (atleast 1-2 pan drops by now?) IMO- these units are best suited for pan drop & filter changes as opposed to just a fluid swap or "flush". At his point, I'd do a pan drop & filter change which will change out more than half the ATF you have in there. See if that helps.
G/luck
Joel
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2016 Subaru Forester 2.5i base CVT
2016 Nissan Quest SV
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