i worked for ATTWS and i know what your saying, and where i used to work, there was a 60 day policy about rate plan changes....if you were misinformed, then they usually do a rerate. now, if you called back 2 or 3 months later, you won't get shit. also, if it notated "customer advised of backdating..." thats tough to fight as well. and guess what people, the dont' record every convo, imagine, they get something like a million calls every couple weeks per call center, they have probably 30 centers, do the math, they can't record everything. believe me, i have talked to many customers and some of them have legit stories like yourself, but a lot of people (and i mean a lot) are credit hounds, and they get no where...the common complaint, 'i didn't use all my anytime minutes, can i get a credit?' FUCK NO, they aren't refundable. how bout ' i know i used too many minutes, what can u do for me?' NOTHING, imagine if you put 10000 more km's on a leased car, drove it back to the lot when returning it and asked 'what can u do for me' NOTHING, but good luck, i think you have a legit case, keep asking for the rerate policy! if within 60 days, you may have a point.
p.s. please don't yell at the care rep, he/she has no control over policy