DVD player won't turn on.

Hey, we just bought an '07 Toyota Sienna yesterday, and we had the dealership install a new overhead DVD player for the kids. It's made by Audiovox, "Movies2Go". The model is MMD11. Anyway, they installed it yesterday, and it worked fine driving home, then we took the whole fam to the grocery store, and it worked fine all that time. Then we went into the store, and when we came out, it won't work. Simply wont turn on. The buttons normally would be illuminated whenever the car was on, but now they are simply not illuminated at all and will not respond at all. I know the unit has power, because the dome lights that are included in the unit will turn on.

Any ideas? It is covered by a one year warranty by the dealership, so if needs be, I will drive it there tomorrow, but they're about 45 minutes away, so I wanted to check here to see if it is something simple first. We did have a a burned DVD in the drive, not a commercial DVD, don't think that should make a difference, but I thought I'd mention it. And we were also testing to see what would happen if we just turned off the radio without turning off the unit. It did exactly as we expected, it just lost audio, because it's using an FM tuner. Then we simply powered off the unit. And it won't come back on.

Sorry for being long winded. Any suggestions would be appreciated!

sounds like a fuse problem to me

sounds like a fuse problem to me

Good assumption, however the lights that are a part of the unit are working, so I didn't think it could be the fuse, if the unit has power. Also, the tech that put it in says that it is going through the stereo power, so it shares fuses with the stereo. So i would think if the fuse blew, then we would lose the stereo as well. But I will check the fuse box when I get a chance. Thanks!

there can be other fuses as well, since it's only a week old - I would let the installer look at it first.

there can be other fuses as well, since it's only a week old - I would let the installer look at it first.

Lol, two DAYS old. Yeah dealer will take care of it. I'm just impatient.

:biggrin:, maybe you can check if any loose connection, as I know the dome light is powered by another cable, so you can check if the dvd power cable is loosen.

Otherwise, maybe the problem of fuse.

Well actually, they are on the same power. There was no dome light there, because of all the lights already in the cabin on the sides, so they had to wire it all to the dvd player on one run. Anyway, no biggie, they replaced the whole thing with a new unit, and it's been working fine.