Contacting Hiroboy

I'm having difficulty contacting Steve from Hiroboy about an apparently lost order. I ordered some paint and photoetch on September 30, and received an email on October 1 that the order had been shipped. It is now over two months later and I have not received anything. I've posted messages on the Hiroboy website twice (in November and December), sent several emails to the email addresses that were posted on the website, and sent a couple of PMs to Steve through this forum, and have received no response at all. I've seen the thread (now locked) from a while back when someone else had some problems. Calling Steve in GB from the USA would be expensive relative to the cost of the order (~$50). I know there are people on this forum that seem to be able to contact Steve, so I'm looking for help or suggestions. This was my first order to Hiroboy, and I'm rather disappointed in the level of customer service so far. I guess I've been spoiled by Stradasports and Island Collectibles.

Larry

I'm having difficulty contacting Steve from Hiroboy about an apparently lost order. I ordered some paint and photoetch on September 30, and received an email on October 1 that the order had been shipped. It is now over two months later and I have not received anything. I've posted messages on the Hiroboy website twice (in November and December), sent several emails to the email addresses that were posted on the website, and sent a couple of PMs to Steve through this forum, and have received no response at all. I've seen the thread (now locked) from a while back when someone else had some problems. Calling Steve in GB from the USA would be expensive relative to the cost of the order (~$50). I know there are people on this forum that seem to be able to contact Steve, so I'm looking for help or suggestions. This was my first order to Hiroboy, and I'm rather disappointed in the level of customer service so far. I guess I've been spoiled by Stradasports and Island Collectibles.

Larry

Your best bet is phone or skype, I never got an answer to emails.

Same thing happened with me. Order some paints and PE back in June and still have not recieved any. Sent an email back in september and no response.

His website's contact form wasn't working for a while, and he's too busy to come to the forums anymore. Try the contact form again, as it should be up and running now.

Same thing happened with me. Order some paints and PE back in June and still have not recieved any. Sent an email back in september and no response.
Depending on where you live, the paints may not be allowed. Customs may have intercepted your package.

I used the website form initially, then saw the message that the form was broken, so I sent emails. When the website form came back online, I tried it again. I suspect I'll have to call. I'm mostly annoyed because I was planning on ordering more paints and stuff, but now I'm not ordering anything else until this is resolved.

Same thing happened with me. Order some paints and PE back in June and still have not recieved any. Sent an email back in september and no response.


Did you pay?? And no response or parts??

I used the website form initially, then saw the message that the form was broken, so I sent emails. When the website form came back online, I tried it again. I suspect I'll have to call. I'm mostly annoyed because I was planning on ordering more paints and stuff, but now I'm not ordering anything else until this is resolved.
For paints you can try scale finishes:popcorn:

I have paints from Scale Finishes, MCW, and CobraColors (wish they were still around). I've had good results with all of them; Hiroboy just has some colors (like motorcycle stuff) that are not readily available anywhere else. But customer service is important, too.

I am pretty sure that if you ask scale finishes he would mix it up for you.

What is the web site for the Scale Finishes paints?

Thanks

Sorry, I can't reply to each of the 100's of emails per day.
The business is only me, no staff at all, I do try to get to everyone's emails
if you have a problem please email [email protected] , which IS Read as a matter of importance.
I only pop on forums 1-2 month top and due to time I never read PM's.
Sorry
Yes I would love to employ staff but it is not financially practical, before it is said again :)

Please email again, as I never want to let anyone down.

But as I say every time a thread like this is started
PLEASE USE A SHIPPING OPTION WITH TRACKING,
then we would all be happier wouldn't we.
Customers will buy $500 worth of goods and only spend $30 on shipping, without insurance or tracking at all , it only cost a bit more.
Steve

But as I say every time a thread like this is started
PLEASE USE A SHIPPING OPTION WITH TRACKING,
then we would all be happier wouldn't we.
Customers will buy $500 worth of goods and only spend $30 on shipping, without insurance or tracking at all , it only cost a bit more.
Steve

Very good advice, but last time I paid for shipping with tracking option and received the package as simple AirMail Post.
So why pay for it if it's not even taken into account?

Very good advice, but last time I paid for shipping with tracking option and received the package as simple AirMail Post.
So why pay for it if it's not even taken into account?
This should not happen at all we.
We did experience some for the "Signed For" labels were falling off the boxes as the sticky area is not big enough, these are now also taped on the box.
But if it was a genuine mistake we will of course refund you.
Yes I do make mistakes now and again :rolleyes:
I just wish I was as perfect as my customers, but I'm not...:biggrin:

This should not happen at all we.
We did experience some for the "Signed For" labels were falling off the boxes as the sticky area is not big enough, these are now also taped on the box.
But if it was a genuine mistake we will of course refund you.
Yes I do make mistakes now and again :rolleyes:
I just wish I was as perfect as my customers, but I'm not...:biggrin:

You're already on the right way when you acknowledge your mistakes!
I'll get in contact with you for the mistaken shipping method. :)

Hi Steve,
I tryed a couple of times to buy some paints and clear coats from your shop but everytime i send my order to you something is happening and your website drops me out becouse i'm blocked by the vendor. Can you tell me what it means or how to proceed?

Steve,

I sent you an email to support@hiroboy on Nov 13, and another email to admin@hiroboy on Dec 1, but I will try again.

Larry

Hi Steve,
I tryed a couple of times to buy some paints and clear coats from your shop but everytime i send my order to you something is happening and your website drops me out becouse i'm blocked by the vendor. Can you tell me what it means or how to proceed?

The credit card handling company has some restrictions on certain countries and zone like Russia and Indonesia etc which are know for fraud,
unfortunately this stops real customers paying, this is to protect our business
as loads of people every year want to use stolen credit cards. :mad:

For those countries we recommend Western Union therefore they can only send CASH and that is far safer, Yes I know the fees are high in places, but get friend to club together and spread the costs .
Regards Steve

Thank you Steve for your answer. Well, i don't live in Russia, but also not so far away. I'm disepointed becouse exactly your webstore where i could buy everything i need, is restricted by paying with Credit Card. Is interesting, buying by Credit Card in Germany and Belgium is not o problem and are no restictions. I will get some informations to see if transfering the money by Western Union is an alternativ, if not i will need to look for alternativ paints and clears.
Thanks anyway!

Well, I finally contacted Steve via email, and he has re-shipped the order. I hope this one makes it here! Thanks to Steve for dealing with the problem and doing the right thing.

Larry

Just to follow up, I received the order today! Thanks again to Steve for resolving this problem. I also promise that if the original order ever shows up, I'll return it to Steve. I guess my mistake was in not being more persistent with my emails. By the way, excellent packing job on the order.

Larry