Small problem here - need some help I think?!?!?!

I am looking to place an order at Hiroboy for around $300 USD. When I go to check out I am about to be charged a $2000.00 shipping fee? I hope to all that is good that this is wrong?! Here is what I want to order:

Hey Steve,

I am trying to order about $300 worth of stuff and the shipping is saying $2000.00!!!!!!!!! I have base coats in there and a thinner, nothing major. Did I do something wrong? I have a:

Flocking - Black
Ferrari 599 GTB PE Detail Set
2-Mazda RX-7 R1 w/engine
Lamborghini Base Coat
Subaru Impreza WRC Photo-Etch
4-Ferrari Base Coats
2-Leon Hardiritt wheels
Metallic mesh Hexagon
Ferrari F50 Photo Etch Detail Set
Lamborghini Base Coat
Lamborghini Murcielago Deluxe Version
Flocking - Charcoal Grey
Flocking - Bisque Tan
Porsche Base Coat
Subaru Base Coat
Base coat thinner

This is the order I want to place. None of these products carry compressed air/chemicals. Is there really a $2000.00 shipping fee?

Please let me know asap.

Thank you,

Jon

Do any of you know if this is a mistake in Steve's system or what? I am confused. Thanks for looking and the info replied.

Jon

perhaps this should have been emailed to Steve directly,:nono: I'm sure he
would be able to sort out the problem for you.

Regards, Dan

perhaps this should have been emailed to Steve directly,:nono: I'm sure he
would be able to sort out the problem for you.

Regards, Dan

Thanks, already did that. You can see where I embedded the email :nono:. Was looking for opinions as to why this was happening as I have never ordered paints/chemicals overseas. Maybe this is to much weight or what? I needed a quick turn around.

how does this involves AF?
It is obviously an error on his end and what's the point of asking us here if he has a problem there?

how does this involves AF?
It is obviously an error on his end and what's the point of asking us here if he has a problem there?

Well it is hobby related and Steve is a vendor on here, and is active on the forums. He isn't complaining about a problem he has with Steve from what I can tell, he is merely asking if anyone else had the same trouble when ordering, or if anyone experienced such a high shipping charge, and what it might be caused from.

Whatever happened to the good ol' days, everyone seems to be post nazi's around here now

Jon, it's obviously a mistake.

Steve's shopping basket calculates postage automatically by weight. IIRC each item in his store is coded with it's weight and the basket adds it up and calculates the total. I might imagine that one item is accidentally coded as e.g. 100kg instead of 100gms or something similar.

If I were you, I'd go through my shopping basket removing items one by one to see if I can identify which one is causing the problem. Then you can either complete your order without that item or at least point Steve in the right direction.

how does this involves AF?
It is obviously an error on his end and what's the point of asking us here if he has a problem there?

nice answer as expected.

You people are so damn quick to respond without even thinking or reading.

Thanks anyway for the help.

Hey Jon, I suspect that as with most online vendors each item is assigned it's own shipping cost and the system has just added up each item. Some systems are assigned a weight for each item and this works out a little better. I'm sure Steve will take care of it on his end.

Mike

I just put all the same items into my basket and the postage came out at £12 (about $23) This is to the UK.I can't see it being a whole load more for International shipping certainly not $2000.You could always give Steve a call on the phone and I'm sure he will sort out the problem for you and even take your order over the phone (he did this for me when I had problems gaining access to his website) One thing about him he's always helpful when I phone him.

It's probably his automated calculation system... I had a similar problem last year...
One bottle of celulous thinners weighed in at 250 grams but when I changed the item amount to 2.. the second bottle jumped over 1 kilo. That was fixed quickly after sending him an e-mail.
I just put all the same items into my basket and the postage came out at £12 (about $23) This is to the UK.I can't see it being a whole load more for International shipping certainly not $2000.You could always give Steve a call on the phone and I'm sure he will sort out the problem for you and even take your order over the phone (he did this for me when I had problems gaining access to his website) One thing about him he's always helpful when I phone him.
It only costs around 48 bucks to ship 2kilo's to Taiwan.. so 2k for shipping is wayyyy over sensible pricing.

nice answer as expected.

You people are so damn quick to respond without even thinking or reading.

Thanks anyway for the help.
Well, if we're going to be that way about it, DrunkenMonkey brings up an excellent point.

The issue you're facing here is entirely between you and Hiroboy. There's NOTHING anyone else here can do to help you with it. Sure we can offer sympathy and speculation, and that may make you feel better- but it will in no way help you get your order. At the end of the day this issue can only be resolved by Hiroboy.

I'm sure you are aware that Hiroboy's reputation here has never been anything short of excellent. It's more than reasonable to assume that if you give him the chance to fix it, he will do so to your full satisfaction.

Sure here we can understand your surprise and frustration, and yes Steve does sometimes take a while to answer emails- but as it's simply not possible for anyone to offer you any real help here, why bring it to us?

Quick to respond without thinking or reading?

How about you being quick to post without even giving the vendor (let's ignore that it's Steve) a chance to respond to you on a professional/official level as representative of his company which has no dirct relation to AF?

My simple question to you is this; what can anyone here do to help?

Well well well, another perfect example of why this forum is just so inviting to everyone! Simply amazing that you negative people can take the time to point the finger at me as if I have done something drastically wrong on the glorious and friendly "Automotive Forums". I love how I now have to explain myself again like I did last month and go through the same process again. So, let me begin!!! :smooch:

Here is my original post:

I am looking to place an order at Hiroboy for around $300 USD. When I go to check out I am about to be charged a $2000.00 shipping fee? I hope to all that is good that this is wrong?! Here is what I want to order:

Hey Steve,

I am trying to order about $300 worth of stuff and the shipping is saying $2000.00!!!!!!!!! I have base coats in there and a thinner, nothing major. Did I do something wrong? I have a:

Flocking - Black
Ferrari 599 GTB PE Detail Set
2-Mazda RX-7 R1 w/engine
Lamborghini Base Coat
Subaru Impreza WRC Photo-Etch
4-Ferrari Base Coats
2-Leon Hardiritt wheels
Metallic mesh Hexagon
Ferrari F50 Photo Etch Detail Set
Lamborghini Base Coat
Lamborghini Murcielago Deluxe Version
Flocking - Charcoal Grey
Flocking - Bisque Tan
Porsche Base Coat
Subaru Base Coat
Base coat thinner

This is the order I want to place. None of these products carry compressed air/chemicals. Is there really a $2000.00 shipping fee?

Please let me know asap.

Thank you,

Jon

Do any of you know if this is a mistake in Steve's system or what? I am confused. Thanks for looking and the info replied.

Jon

Hmmm, looks like a pretty straight forward question about ordering from Hiroboy's site. It even includes what I had sent to Steve last night around midnight MST. I believe he is on GMT and at the time it was like 7 am there on a Saturday. Could be a Friday, but I live over here, not there. So I assume that it would be a Saturday. In my mind I am thinking that he would not respond to my email as business is closed. So I turn to this great site for ideas to HELP ME ORDER WHAT I WANT! Maybe one of you had come across this same odd thing. MAYBE ONE OF YOU COULD HELP, and YES, maybe Steve would see this. Wow, seems pretty logical to try as I wanted to place an order.

I do not see any problem with Steve or his sight. I made no mention of a single thing negative. Just a simple question or two were asked. So here is what I got:

how does this involves AF?
It is obviously an error on his end and what's the point of asking us here if he has a problem there?

Here lies the first problem - a wonderful attempt at making me feel like I should not be posting this. This involves AF because it is a community that is supposed to help others with questions related to modeling. Holy sh!t, this is a question related to modeling!!!!! I asked "US" because there is a point, I needed to know what I could do on a non business day to get advice from people on here that may have run into this. Still it is no help of any kind to me.

But alas, to a person who sees where I am coming from and is not to quick to react, what I initially wrote was indeed quite clear?!?!?!

Well it is hobby related and Steve is a vendor on here, and is active on the forums. He isn't complaining about a problem he has with Steve from what I can tell, he is merely asking if anyone else had the same trouble when ordering, or if anyone experienced such a high shipping charge, and what it might be caused from.

Whatever happened to the good ol' days, everyone seems to be post nazi's around here now

...and of course the last statement says it all. Put me to death on the forum as I have asked a question that does not compute well with a few people. Wait, MY QUESTION WAS VERY WELL PRESENTED FROM THE FIRST POST!!!

Some more support:
Jon, it's obviously a mistake.

Steve's shopping basket calculates postage automatically by weight. IIRC each item in his store is coded with it's weight and the basket adds it up and calculates the total. I might imagine that one item is accidentally coded as e.g. 100kg instead of 100gms or something similar.

If I were you, I'd go through my shopping basket removing items one by one to see if I can identify which one is causing the problem. Then you can either complete your order without that item or at least point Steve in the right direction.

Thank you so much Klutz as that was all of the answer I needed to begin with. I have never had this problem before and a simple question or too did indeed land a result that was laid out in a mature and logical way so that I could see what might be wrong. There is no scrutinizing of why I asked, just support. Thank you again for confirming my beliefs that there are still really cool people here.

But wait, Since Drunken Monkey set me straight I should tuck tail and run. I don't think so. Yes, i will never meet you, nor will I ever talk to you. But you know what, as lame and immature as this response is I sure as hell will stand my ground. So I did:

nice answer as expected.

You people are so damn quick to respond without even thinking or reading.

Thanks anyway for the help.

What is wrong you say? Why would I ever think that someone (let alone a mod) would ever say something negative and try and bring my questions down? BECAUSE IT HAPPENS ALL OF THE TIME! Every day I see it and I actually care. I care a lot about this site. I am the first person to welcome newbies here 90% of the time after 261 of you couldn't. Not saying it is bad, but again, when a new person comes to this site they want to be welcomed and have their models appreciated. Does it happen all of the time though? HELL NO. So many people here have their heads stuck so far up their @$$es that they are to good to post about a 14 year old who built a model with no skill as they are above it. Completely lame example of the community.

Look all over at the lax response added to posts all over. If a negative comment be made, be constructive. I have never been rude to anyone I didn't want to be and that has only been a couple of times. But you know what, you treat people like crap and you deserve to get it right back.

So we continue on this wonderfully fun thread with another positive person:
Hey Jon, I suspect that as with most online vendors each item is assigned it's own shipping cost and the system has just added up each item. Some systems are assigned a weight for each item and this works out a little better. I'm sure Steve will take care of it on his end.

Mike

Thank you also to Mike for also letting me know what could be wrong as I DID NOT KNOW - just like my original questions stated. Your time to be proactive to my issue at hand is appreciated.

I just put all the same items into my basket and the postage came out at £12 (about $23) This is to the UK.I can't see it being a whole load more for International shipping certainly not $2000.You could always give Steve a call on the phone and I'm sure he will sort out the problem for you and even take your order over the phone (he did this for me when I had problems gaining access to his website) One thing about him he's always helpful when I phone him.

Again, Steven also was able to shed some light on my questions - thank you also. He even took the time to also see why I am confused and asked "US" for help. I bet he spent 10 minutes or so to see if he could get the same result as I had. For him it was not the same as he is closer to the source. But guess what, HE TRIED TO HELP ME! I also would have called but again I am aware that the weekend is upon me. So I thought I could ask the forum.

It's probably his automated calculation system... I had a similar problem last year...
One bottle of celulous thinners weighed in at 250 grams but when I changed the item amount to 2.. the second bottle jumped over 1 kilo. That was fixed quickly after sending him an e-mail.

It only costs around 48 bucks to ship 2kilo's to Taiwan.. so 2k for shipping is wayyyy over sensible pricing.

Ok, we are really getting somewhere. Cyberkid had the same issue so he responded with something worthy of contributing to my dilemma. Thank you also. Now I know why this could be happening even more so and can also try to see if the weight of an item is off or not.

Now my reason for all of this:
Well, if we're going to be that way about it, DrunkenMonkey brings up an excellent point.

The issue you're facing here is entirely between you and Hiroboy. There's NOTHING anyone else here can do to help you with it. Sure we can offer sympathy and speculation, and that may make you feel better- but it will in no way help you get your order. At the end of the day this issue can only be resolved by Hiroboy.

I'm sure you are aware that Hiroboy's reputation here has never been anything short of excellent. It's more than reasonable to assume that if you give him the chance to fix it, he will do so to your full satisfaction.

Sure here we can understand your surprise and frustration, and yes Steve does sometimes take a while to answer emails- but as it's simply not possible for anyone to offer you any real help here, why bring it to us?


I sure as hell can and will have an attitude toward the way that I get treated here. I also sure as hell do not need sympathy for something this simple. All I needed was some relating to my questions as they were pretty simple. Sorry to waste the time of those who cannot contribute anything other than negative comments. But guess what, don't contribute.

I sure don't recall doubting Steve's reputation for one second! I have had many great experiences with his sight and have spent a lot of money there. I know that he would fix it as he has already told me how. I JUST WANTED TO KNOW WHAT OTHERS HAD TO SAY AS THEY MIGHT HAVE RUN INTO IT ALSO.

I bring it to "US" because us is why there is an us. Don't you think that asking others is a way to learn?! Is that not why wee all spend time here to learn. Maybe next time I see another S15 Silvia with the same adornment I will tell the author that it doesn't need to be brought here as there is nothing we can do to further the promotion of his/her model. Maybe I should have just known this and said nothing. Maybe I shouldn't have thought that I could get an answer here. Seems like the basis of a forum is completely skewed if I cannot ask simple questions.

Quick to respond without thinking or reading?

How about you being quick to post without even giving the vendor (let's ignore that it's Steve) a chance to respond to you on a professional/official level as representative of his company which has no dirct relation to AF?

My simple question to you is this; what can anyone here do to help?

Hmmm, I didn't know I was given Steve a "chance" to respond. I knew he would respond. At 12 at night you think it will happen? Wait, I know, there is a site that I thought I belonged to where people are on day and night. Some of those people may have run into the same problem?! I know, while I am waiting for a response that I know I will get I will simply ask the people on AF. My questions are not outlandish or unheard. Surely someone can show me what I might be doing wrong. I will make a post and add the contents of my email to show others what I did. Maybe that would help. Instead it just pisses you all off excluding the ones who were helpful.

Steve has no relation to this site? I would be curious to know how many people use his link to buy things. Oh my gosh, I'll bet if someone Googles a model on his site that it will come back to AF also! Wow that is completely weird isn't it?! Amazing how the two create a synergy about them. I must put in a personal point that I am not attacking Steve at all and not accusing about any of this. I am just explaining how it really works. In any forum, there are vendors who sell. Those vendors are allowed to link to their sites and I am betting that those links get used quite frequently. I would say that Hiroboy's store is very much so related to this site. Holy crap, that is why I posted my original question to begin with - because others have bought from him. Maybe they would know what to do!?!?!?!? Weird isn't it.

Looking back, I cannot believe that I just wasted 45 minutes to try and explain this on what will fall on deaf ears. There are so many confrontational people on this sight anymore that I fail to see why we all come back. I have to say that I have never cause personal grief to anyone. I have been nothing but positive to all whom I reply to. Yet I get bothered with crap like I have gone through. It is really sad that I even care enough to explain. It is even more sad that I have to do it. So many of you that I am well aware of can write about whatever the hell you want and then your buddies come back with little niche answers of support. If some of you had asked what I did there would never be a negative response.

When all is said and done, it is seemingly like I am pretty much finished with AF as a resource for modeling. I have tried so many times to bring positive aspects to all on here and like I have said it falls on deaf ears. The old adage of everyone getting along is not really noticeable here anymore. All that seems to be present is networks of friends who have a hierarchy of companionship. If they all are happy then that is great. But people like me, who will never stand to get treated poorly, will fall through the cracks over time because they are able to laugh at the insanity. I can say insanity cause treating people inappropriately on a internet forum does nothing for the promotion of the site. But like I said, people like me will fall away with unfavorable looks from the people that originally are confrontational with them. Oh well, I guess that it took a bunch of strangers on the internet to ruin this aspect of the hobby for me.

Thanks to those who listened before when I tried to explain this. Thanks to those who took the time to read this also. I am truly sorry that it is a novella dedicated to my frustrations but so be it.

Edit: Having newly discovered the rating of threads recently I am going to give this one a 5. Maybe more attention will be given to my attempt for respect here. Or, one of the mods will lock it and it will go away. If any of you read this and understand my frustration then speak up!!!

"The lady doth protest too much, methinks"
Hamlet, William Shakespeare

"The lady doth protest too much, methinks"
Hamlet, William Shakespeare

Nice quote - took 3 lit classes on him - really brilliant man.

I might be, but what can one do when cornered?! If I am ranting then so be it. Sometimes you need to do more then defend yourself.

Hi Jon,

I can not say much on many of the comments you have made. I do not have the time to experence your frustrations.

I will say this though, your question regarding the shipping fee is a legitimate AF question. It required modelling insight and experience. I will add the question was straight forward and not offensive in any way. Fact:You received 4 answers/opinions that gave you a little peice of mind.

How does this question not "involve AF", Drunken Monkey, AF Moderator???

Regards, Rick

Looking through this thread, it's almost exactly split into thirds between you being "cornered," helpful comments, and you freaking out.

Chill, dude. Really. When you meet resistance like this on a forum, ignore it. You'll only make it worse by writing a 3,000 word exposition on why you're brilliant and everyone else is an ass.

I'm going to agree with both sides. I agree with all the things people said regarding Steve and his stellar track record, that he will no doubt fix the error, how you could have troubleshot this problem yourself, and that it was probably a simple tabulating error. The only thing I'll have to add is perhaps you're not using US dollars; I often find glitches (or human error) that switches between currencies or something. Who knows?

But I will also agree that it really seems like your trying to stir up some shit. It was obviously a simple error somewhere in Hiroboy's code; not that you had any malicious intent, but you sure did present it in a way that could be construed as such. I think most people consider coming to AF with a complaint about a vendor to be the last resort, to be a way to appeal to the group to find information on a deadbeat, or coming to the group to warn the rest away from a bad businessperson. I think most people here (myself included) would expect you to try to handle this situation with the vendor first before coming here. While I appreciate your genuine motives, the fact that you didn't give Steve a chance to respond, to fix the error, before crying about it here, is a little petulant.

In any case, you really need to settle down, not take your detractors to heart, and get back to building. You do nothing but validate them by getting so upset by it all.

I don't write this to attack you, or jump your case, or "corner" you, but instead to give you some insight into what's going on. Never is everyone going to agree with you, especially on a forum, even one as benign as AF, and sometimes peoples' reaction require a cooler head than you're presenting. If you're frustrated with the infighting on AF, on a forum anywhere, maybe you should be as proactive at affecting change as you expect everyone else to be. I noticed you referred to another thread you started that had similar results - maybe if everyone tells you have you have a tail, you should turn around and check just in case. Maybe it's not solely a function of all of AF's eagerness to "corner" you. Maybe, just maybe, you corner yourself.

OK, enough. Question was asked, Steve can reply to it here if he chooses to.