Customer service my ASS
tazdev
08-08-2002, 11:31 PM
some of you may know that almost 3 weeks ago my amplifier died blowing my 2 10" subs :(
So that Monady I took the am in to get sent away for reapir. It got sent away and then I wait.
and wait
and wait.
after 4 days I go back to ask what is happening. The shop says it is there at the manufacturers for repair but can't be looked at until 3-4 more days. (i think oh well I'll wait) finally a week and 1 day later I get a phone call saying how much the repair will be and asking if I want to go ahead with it, I reply straight away "Yes get it fixed". So again I wait.
and wait
and wait
I went back in on Tuesday (2 weeks and 1 days after dropping it off). No sorry its still not back yet :( so I got them to ring the repairer. OK it WILL be back here on Thursday and we will call you when it arrives. ('Sweet' I think, 'I'll have bass back by the weekend)
Thursday rolls by and still no phone call :(
It is now almost the end of the working day on friday and still no phone call :mad:
It's getting to the stage (3 weeks) that I am about to phone them and tell them where they can stick the amp cos I'm getting PISSED OFF
So that Monady I took the am in to get sent away for reapir. It got sent away and then I wait.
and wait
and wait.
after 4 days I go back to ask what is happening. The shop says it is there at the manufacturers for repair but can't be looked at until 3-4 more days. (i think oh well I'll wait) finally a week and 1 day later I get a phone call saying how much the repair will be and asking if I want to go ahead with it, I reply straight away "Yes get it fixed". So again I wait.
and wait
and wait
I went back in on Tuesday (2 weeks and 1 days after dropping it off). No sorry its still not back yet :( so I got them to ring the repairer. OK it WILL be back here on Thursday and we will call you when it arrives. ('Sweet' I think, 'I'll have bass back by the weekend)
Thursday rolls by and still no phone call :(
It is now almost the end of the working day on friday and still no phone call :mad:
It's getting to the stage (3 weeks) that I am about to phone them and tell them where they can stick the amp cos I'm getting PISSED OFF
Spec2 Girl
08-08-2002, 11:39 PM
Well you know that I can totally relate to that one! :rolleyes:
I'm beginning to think good customer service doesn't actually exist anymore! :( (and when you do happen on the rare occasion to get someone who's actually good, it takes you by total surprise, which is really sad). Good customer service should be the norm not a rarity.
I'm beginning to think good customer service doesn't actually exist anymore! :( (and when you do happen on the rare occasion to get someone who's actually good, it takes you by total surprise, which is really sad). Good customer service should be the norm not a rarity.
Oz
08-08-2002, 11:43 PM
[Nasal American Female Voice]
Please hold, sir, and Ozriceboy will get to you as soon as possible. We value you as a customer
[End Nasal American Female Voice]
*Elevator Muzac*
Please hold, sir, and Ozriceboy will get to you as soon as possible. We value you as a customer
[End Nasal American Female Voice]
*Elevator Muzac*
tazdev
08-08-2002, 11:53 PM
Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
Ssom
08-09-2002, 01:45 AM
Originally posted by tazdev
Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
Hmmm, I like that approach :)
Aaaaaaahhhhhhhhhhh, the joys of having a $100 blankput radi (ith a snapped aeriael...........Someone.....PLEASE.....SOMEONE GET ME A NEW CAR AUDIO SYSTEM!!!!! :crying:
Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
Hmmm, I like that approach :)
Aaaaaaahhhhhhhhhhh, the joys of having a $100 blankput radi (ith a snapped aeriael...........Someone.....PLEASE.....SOMEONE GET ME A NEW CAR AUDIO SYSTEM!!!!! :crying:
tazdev
08-09-2002, 01:59 AM
DO NOT buy FUSION
their service sux
their service sux
YogsVR4
08-09-2002, 02:08 AM
Not that I planned on buying from them, but I'll let anyone know who might.
taranaki
08-09-2002, 08:18 AM
Originally posted by tazdev
DO NOT buy FUSION
their service sux
does that mean that you will be throwing out the signed poster that you scored in Hamilton?And if so, can I have it?:D
DO NOT buy FUSION
their service sux
does that mean that you will be throwing out the signed poster that you scored in Hamilton?And if so, can I have it?:D
DVSNCYNIKL
08-09-2002, 08:27 AM
This is just me, but Rockford Fosgate makes some very good amps. Just the price tag might be scary for some.
tazdev
08-09-2002, 07:53 PM
Originally posted by taranaki
does that mean that you will be throwing out the signed poster that you scored in Hamilton?And if so, can I have it?:D
nope I never got a poster, your thinking of James:D
DVS - I'm looking at replacing it with a Kicker 5 channel amp to run the whole system:frog:
does that mean that you will be throwing out the signed poster that you scored in Hamilton?And if so, can I have it?:D
nope I never got a poster, your thinking of James:D
DVS - I'm looking at replacing it with a Kicker 5 channel amp to run the whole system:frog:
replicant_008
08-10-2002, 01:57 AM
Here's an thought for you...
I'd better disclose I work in the market research industry so you take my spiel with the appropriate grain of salt or cynicism.
Lot of companies do customer satisfaction surveys but a few do surveys of the satisfaction of.... wait for it.... their customer services staff...
Based on what I've seen the happier the customer services staff the happier the customers...
Why... you ask?
Because those poor smucks who work for companies that just don't give a shit have to listen to the unhappy, irate and disappointed people who call them day after day... and they can't do a thing. They're human too and they get unhappy about it...
So before you buy stuff try talking to the customer services as if you were making a complaint about the product and if they sound ...
... irritated ...
... unhappy with their job ...
... depressed ...
... cynical ...
... or surly....
... be afraid... be very afraid...
I'd better disclose I work in the market research industry so you take my spiel with the appropriate grain of salt or cynicism.
Lot of companies do customer satisfaction surveys but a few do surveys of the satisfaction of.... wait for it.... their customer services staff...
Based on what I've seen the happier the customer services staff the happier the customers...
Why... you ask?
Because those poor smucks who work for companies that just don't give a shit have to listen to the unhappy, irate and disappointed people who call them day after day... and they can't do a thing. They're human too and they get unhappy about it...
So before you buy stuff try talking to the customer services as if you were making a complaint about the product and if they sound ...
... irritated ...
... unhappy with their job ...
... depressed ...
... cynical ...
... or surly....
... be afraid... be very afraid...
tazdev
08-10-2002, 02:26 AM
sounds like a good plan. I may do that
DVSNCYNIKL
08-10-2002, 11:04 AM
Originally posted by tazdev
DVS - I'm looking at replacing it with a Kicker 5 channel amp to run the whole system:frog:
Just from experience and coming from a person who used to be heavily into the system world way back when. Kickers are good for one thing, speakers. I especially love their Kicker Competition series subwoofers. Deliver real good bass, clear and undistorted.
As for amps, I tend to rely on RF, MTX..........damn, been so long I can't remember the names of some others. Oh well, you get my point. But whatever floats your boat then.:)
DVS - I'm looking at replacing it with a Kicker 5 channel amp to run the whole system:frog:
Just from experience and coming from a person who used to be heavily into the system world way back when. Kickers are good for one thing, speakers. I especially love their Kicker Competition series subwoofers. Deliver real good bass, clear and undistorted.
As for amps, I tend to rely on RF, MTX..........damn, been so long I can't remember the names of some others. Oh well, you get my point. But whatever floats your boat then.:)
Spec2 Girl
08-10-2002, 10:48 PM
I'd never buy Fusion purely because who they have as an endorser for it. :rolleyes:
replicant_008
08-11-2002, 01:31 AM
And there was I thinking you wouldn't buy it because it wasn't as good
as someone else's product...
If you get a minute have a look at this stuff - it's home audio but after
wandering thru here whilst I was in Europe I can tell you it's the
technophile's holy grail... however at 14,000 sterling for a speaker it's
almost as spine-tingling looking at the price tags as hearing the output
from these monoliths....
http://www.tagmclaren.com/great/sounds.asp
as someone else's product...
If you get a minute have a look at this stuff - it's home audio but after
wandering thru here whilst I was in Europe I can tell you it's the
technophile's holy grail... however at 14,000 sterling for a speaker it's
almost as spine-tingling looking at the price tags as hearing the output
from these monoliths....
http://www.tagmclaren.com/great/sounds.asp
taranaki
08-11-2002, 07:29 AM
Originally posted by Spec2 Girl
I'd never buy Fusion purely because who they have as an endorser for it. :rolleyes:
I'm guessing here,but....would that be the man in shirt no.11?:D
I'd never buy Fusion purely because who they have as an endorser for it. :rolleyes:
I'm guessing here,but....would that be the man in shirt no.11?:D
Spec2 Girl
08-11-2002, 04:48 PM
Originally posted by taranaki
I'm guessing here,but....would that be the man in shirt no.11?:D I have absolutely no idea what number he wears, but if it’s the same person you posted a pic of for me to shoot at, you would be correct! :D
I'm guessing here,but....would that be the man in shirt no.11?:D I have absolutely no idea what number he wears, but if it’s the same person you posted a pic of for me to shoot at, you would be correct! :D
taranaki
08-11-2002, 10:25 PM
Spot on Spec2..;)
Got an update for us Tazdev? I f you feel that the manager of the shop needs a short sharp visit from Super Wedgie Man, AIM me and we can negotiate a 'contract':D :D :D :D :D :D
Got an update for us Tazdev? I f you feel that the manager of the shop needs a short sharp visit from Super Wedgie Man, AIM me and we can negotiate a 'contract':D :D :D :D :D :D
replicant_008
08-11-2002, 11:48 PM
The ultimate course of action that you (and I'm assuming that you are in New Zealand) have is to request your legal rights under consumer protection legislation.
I'm not a legal advisor and this should not be construed as legal advice. However, you may have remedies under the Sale of Goods Act, Consumer Guarantees and Fair Trading Acts
I suggest referring to the website for the Ministry of Consumer Affairs:
http://www.consumer-ministry.govt.nz/advice.html
Or contacting the Consumer's Institute.
It always goes to say... don't get mad just get even...
I'm not a legal advisor and this should not be construed as legal advice. However, you may have remedies under the Sale of Goods Act, Consumer Guarantees and Fair Trading Acts
I suggest referring to the website for the Ministry of Consumer Affairs:
http://www.consumer-ministry.govt.nz/advice.html
Or contacting the Consumer's Institute.
It always goes to say... don't get mad just get even...
tazdev
08-12-2002, 03:22 AM
Originally posted by taranaki
I'm guessing here,but....would that be the man in shirt no.11?:D
no he doesn't get the honor of wearing that jersey any more:D
Originally posted by taranaki
Got an update for us Tazdev? I f you feel that the manager of the shop needs a short sharp visit from Super Wedgie Man,
I have no gripe with the shop as they have always gone out of their way to offer good service and deals. The gripe is with Fusion and their repair section as they are the ones doing NOTHING.
so as for an update : 3rd week = STILL NO AMP :(
I'm guessing here,but....would that be the man in shirt no.11?:D
no he doesn't get the honor of wearing that jersey any more:D
Originally posted by taranaki
Got an update for us Tazdev? I f you feel that the manager of the shop needs a short sharp visit from Super Wedgie Man,
I have no gripe with the shop as they have always gone out of their way to offer good service and deals. The gripe is with Fusion and their repair section as they are the ones doing NOTHING.
so as for an update : 3rd week = STILL NO AMP :(
tazdev
08-14-2002, 03:50 AM
3 weeks and 3 days since dropping the amp off for repair and guess what?
It's still not back:(
It's still not back:(
taranaki
08-14-2002, 09:33 AM
Originally posted by tazdev
Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
amnesia,or the Great Kiwi Climbdown?
New Zealanders as a rule are crap at making a scene.That's why we all end up getting shitty service.That and the fact that there is no incentive to be more than adequate at customer service....retail pays very few dividends to its top operators.A GOOD salesman can make all the difference.A bad salesman can drive clients away.But as often as not ,they both get the same payrates...........
Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
amnesia,or the Great Kiwi Climbdown?
New Zealanders as a rule are crap at making a scene.That's why we all end up getting shitty service.That and the fact that there is no incentive to be more than adequate at customer service....retail pays very few dividends to its top operators.A GOOD salesman can make all the difference.A bad salesman can drive clients away.But as often as not ,they both get the same payrates...........
tazdev
08-19-2002, 05:42 AM
4 weeks and since dropping the amp off for repair and guess what?
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad:
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad:
Spec2 Girl
08-19-2002, 05:25 PM
Originally posted by tazdev
4 weeks and since dropping the amp off for repair and guess what?
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad: I think it’s time to kick some ass Mr Tazdev, sometimes it’s the only way. :devil:
4 weeks and since dropping the amp off for repair and guess what?
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad: I think it’s time to kick some ass Mr Tazdev, sometimes it’s the only way. :devil:
Ssom
08-20-2002, 03:31 AM
Originally posted by tazdev
4 weeks and since dropping the amp off for repair and guess what?
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad:
Sure it is :rolleyes:
Spec2 Girl is right, march in there and KICK SOME ASS!!!!!:mad: :devil:
4 weeks and since dropping the amp off for repair and guess what?
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad:
Sure it is :rolleyes:
Spec2 Girl is right, march in there and KICK SOME ASS!!!!!:mad: :devil:
taranaki
08-20-2002, 05:22 AM
9th August....
Originally posted by tazdev
Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
19th August........
Originally posted by tazdev
4 weeks and since dropping the amp off for repair and guess what?
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad:
Don't let them mess you around!Demand a $300 gift voucher and a blowjob!:devil: :devil: :devil:
Originally posted by tazdev
Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
19th August........
Originally posted by tazdev
4 weeks and since dropping the amp off for repair and guess what?
still not back. Rang up on Thursday and was told it was "in transit"
:( :mad: :mad: :mad:
Don't let them mess you around!Demand a $300 gift voucher and a blowjob!:devil: :devil: :devil:
tazdev
08-21-2002, 01:32 AM
4 weeks and about 2 days and I FINALLY have my amp.
:D
I'm happy again (well sort of):bloated:
:D
I'm happy again (well sort of):bloated:
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