pepboys...

ok so here's the thing i take my truck into pepboys for a tire rotation and below is the end result...what doesnt look right to you guys ? i saw it instantly and was told "your claim is not valid with me sir"


http://i80.photobucket.com/albums/j161/billindelicato/lughnuts1.jpg

http://i80.photobucket.com/albums/j161/billindelicato/lugnuts2.jpg

http://i80.photobucket.com/albums/j161/billindelicato/lugnuts3.jpg

are those even lug nuts?

Are the bolts stripped?

are those even lug nuts?

Are the bolts stripped?

they are now!!!

did you notice the depth at which the nuts were tightened?(not to mention they arent even the correct nuts for the truck)

That is rediculous. Why did they do that? I try not to go into pepboys.

Ahh, yep, there nice and stripped for ya. Don't ya hate that?

That is my BIGGEST pet peave with this truck and tire stores!

Here is a link to their corporate website. You can file a complaint here:

http://www.pepboys.com/about/contact/cust_relations.html

I hope this helps you get your vehicle fixed. What they did was not right.

I had the local mechanic strip the bolts on my '95. They were a $1-$3 at Auto Zone. The lug nuts are more and considered special. They don't come up on a Isuzu search at the parts store.

I am a girl and can see thats messed up right away. Why couldn't they?

Stephanie

i got a call from the district manager and i am meeting with him and another store manager tomorrow to get this resolved...not only did they damage the lugs they damaged the rim by putting them on like such...and this is rim number 2...for those true rodeo enthusiasts you can clearly see those arent the proper lugnuts for the truck...but thats what they installed back when they broke off the original studds because the technician was a de de deee(carlos mencia reference)...lets just say he wears a bib and wasnt even at a red lobster

Let us know how it turns out. If we need to write some letters, I'm willing and ready.

Why did you take your car to pep boys? Just wondering

i took it there because i needed shocks on the truck back in january and they had a sale going on and it was what i could afford

Pepboys really took advantage of me. I thought it was because I am female. Maybee they just screw everyone over.

Pepboys really took advantage of me. I thought it was because I am female. Maybee they just screw everyone over.

They took advantage of you because you went there. Nothing more. It's only my opinion, but "Larry, Curly, & Moe's" might be a good place to get car air fresheners and floor mats, but they are hardly a parts store, and certainly not a service center. Minimal resources, minimal training, and if they DO happen to get someone with a clue, they don't keep them very long. This example is just one in hundreds. They are reaching the limits of their abilities with a simple tire rotation/installation. That alone should be an indication.

That is rediculous. Why did they do that? I try not to go into pepboys.

Try really hard and make it happen. If you never go there, the only thing you'll be missing is the latest trends in neon and chinese wheels.

ok so here's the thing i take my truck into pepboys for a tire rotation and below is the end result...what doesnt look right to you guys ?

Doesn't that just about convince you to acquire a decent floor jack and pair of jack stands? The $20 you might have spent for the rotation would have just about got you a decent pair of jack stands. The money you will spend to repair this would probably pay for most of a good floor jack. And you get to do it all over again in 7,500 miles when the tire rotation is due again. ;)

I've found that I really don't save any time or money doing my own repairs, but I save a lot of frustration. In the long haul, by avoiding this kind of thing, I probably do save money and time. Between subsequent repairs, rework, rental cars, towing charges, etcetera, it's not worth it to try to find a decent and reasonable repair shop.

The anti seize on the lugs and studs makes it difficult to tell, but they undoubtedly buried the nuts into the wheels. I'd never allow anyone to install wheels with an impact wrench set to more than 50 ft/lb. Almost all current vehicles have a specification for wheel lug torque, and almost no one at these places understands or respects that fact. The "torque sticks" that they use to "limit torque" from impact wrenches just don't work like they should. If someone were to walk toward me with one of those as a "tool", he'd probably end up walking away, bow-legged, with a new "implant" and no tool...

Lug torque is important not only for security, but to assure that rotors and hubs are not warped, and alloy wheels are not distorted.

You now have a little work to do - Or pay for.

If you have a "America's Tire Co." or "Discount Tire Co." nearby, they do a good job. They hand loosen and hand tighten the lug nuts to spec. I get free rotations and balancing from them cuz I bought my tires there and they've even fixed a flat for free.

Try really hard and make it happen. If you never go there, the only thing you'll be missing is the latest trends in neon and chinese wheels.






It is unfortunate because they are a few minutes from me. So I started going to pepboys. I hated it every time I was in there. The employees were rude and unhelpfull to say the least, but it never made much sense to go hunting down another store for easy things like fluids. A napa went in right next door to PB's about a year ago. I go there sometimes, but they close early. Finally about a year ago I did go hunting for a store and found an advance not too far away. They are great and so helpful there. Any question I have they answer. I go to an autozone as well near my work at times as well, especially to get codes read. I've needed a lot of codes read lately.

I rarely go to pep boys unless I cant find what I'm looking for at other stores. Every (and I do mean every) part I tried to get from them for my mitsu was wrong. They even had the wrong spark plugs listed. I would never go there for service though.

Discount tire screwed up the brakes on my mistu (was only 3 months old). The idiot used an impact to put the lugs on and warped the brakes. After that I make sure whoever writes up the order put on it "no impact or torque stick for install".

O.K. It's settled then. We nuke PepBoys and plunder what's left over. Marcre can maybe find a code scanner in the debris, Gizmo can get a handful of spark plugs and rotors, and Terrie can have her revenge. The rest of the universe can live on with the knowledge that one more scourge has been eliminated.


Boy, I hope they're not a board sponsor...