Cutlass trans cont...

Thought i'd post my experince at autozone with you all here and see what you think.

I got the trans filter for my 98 cutlass from them, took it home to find out it was the wrong one. I took it back, the guy at the counter tells me it is the right one and shows me on the computer. I said it wasn't. He was one of these cocky I know it all guys and insisted I didn't know what I was talking about. Since i used to have a malibu and got the trans filter from them at one time with no problem I told him to look up the malibu and bingo, I got the right filter and left the guy with his foot in his mouth.

Anyway I went to the autozone website and emailed them and told them the situation with the wrong part in the computer. I got this response.


Sir,
When I look up the listing for your 98 Olds I find that you are correct and our computers state the trans filter required is TF209. But when I look under a 97 Olds I come up with the part you need TF190. The only thing I can tell you is, either you have an early model 98, or a late model 97 and Mopar used the transmissions for 97 to deplete their stock. Unfortunately nobody has the technology to completely distinguish each vehicle as there are a limited amount of these types of vehicles. I hope that this answers your question and if there is anything else I can do please email me directly.

Respectfully,
Greg Auerbach
Assistant Category Manager, AutoZone


Now my malibu was a 97. as far as I know, all the malibus and cutlasses with a 3.1L shared everything under the hood. So therefore the 97 cutlass and the 98 cutlass should have the same trans since the 97 malibu had the same one.

Unless I am misinformed, it kind of sounds like this guy really does not know what he is talking about. Or does not want to admit there is a mistake in their computer.

AutoZone hires idiots.One of my father's friends went through the same thing but right part.But it was a fuel pump for a 1989 2wd Ford F150.They had it in stock and were told to put it on the counter.They did not do that and finally had to get the manager to look it up.Go to a Carquest,Napa,Auto Value,etc where someone with experience looking up parts right the first time.

i like it when they try to tell me what to do and its wrong. but in their defense the guy im working with now used to deliver parts for autozone and he isnt a slouch. they DO get the occasional guy that knows what hes talking about.

yeah, I used to work for Big A which I think napa took over, or at least they moved into the old big a store. anyway, auto zone is cheaper and I'm willing to take the risk to save a couple dollars, plus they are close to home, so when they do screw up, I can go right down the hill and straighten it out.


they are a small step above pep boys at least. They are the worst.