Possessed windshield wipers?
1999FE
01-13-2006, 09:49 AM
For a couple of years now every once in a while my front wipers will come on for a couple of swipes on their own! It always startles me.
It just goes back and forth like twice then stops.
Anyone else ever had this phenomenon happen to them?
It just goes back and forth like twice then stops.
Anyone else ever had this phenomenon happen to them?
way2old
01-13-2006, 01:42 PM
I think Ford had a TSB on this. WHat year do you have? I will look it up and let you know for sure.
1999FE
01-13-2006, 09:28 PM
It's a 1999 Ford Expedition (Eddie Bauer if that makes a difference).
Thanks in advance.
Thanks in advance.
way2old
01-15-2006, 08:11 PM
--------------------------------------------------------------------------------
OWNER NOTIFICATION PROGRAM
00B40 Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles - Multifunction Switch Replacement
--------------------------------------------------------------------------------
April, 2000
To:
All Ford and Lincoln Mercury Dealers
Subject:
Owner Notification Program 00B40 - Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles - Multifunction Switch Replacement
Reference: Dealer Announcement dated 12/17/98, Lincoln Commitment Special Handling Procedure (Attachment IV)
OASIS:
Yes
OWNER LIST:
Yes
PARTS RETURN:
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".
PROGRAM TERMS:
This program has no expiration date.
AFFECTED VEHICLES
Certain 1999 and 2000 model year Explorer and Mountaineer vehicles built at the Louisville and St. Louis Assembly Plants through September 12, 1999.
Certain 1999 and 2000 model year Ranger vehicles built at the Twin Cities, Louisville and Edison Assembly Plants through September 12, 1999.
Certain 1999 and 2000 model year Expedition and Navigator vehicles built at the Michigan Truck Plant through August 17, 1999.
Certain 1999 and 2000 model year Villager vehicles built at the Ohio Assembly Plant through August 9, 1999.
REASON FOR PROGRAM
In some of the affected vehicles, the multifunction switch may develop corrosion on the front windshield wiper switch terminals affecting its signal output. The change in the signal output interferes with normal operation of the front windshield wipers. The most common condition involves the front wipers briefly turning on with the wiper switch in the "off" position. In extreme cases when this condition is ignored for some time, wiper high-speed operation may be affected.
NOTE:
Owner Notification Program 00B40 is being launched concurrently with Safety Recall 00S04. ONP 00B40 involves the replacement of the multifunction switch only. Safety Recall 00S04 involves the replacement of the multifunction switch and a repair procedure to correct the potential loss of Generic Electronic Module (GEM) operation. Depending on the individual vehicle's GEM repair history and vehicle options, some Explorer/Mountaineer (A4WD) vehicles may be included in ONP 00B40 and not in Safety Recall 00S04. PLEASE CHECK OASIS TO DETERMINE WHICH PROGRAM APPLIES TO A PARTICULAR VEHICLE
NOTE:
Some vehicle lines not included in this owner notification program may exhibit concerns where the wipers briefly turn on with the wiper switch in the "off" position. Please consult OASIS for the latest technical information pertaining to those vehicle lines.
SERVICE ACTION
Dealers will replace the multifunction switch on all affected vehicles. The replacement switch has a revised design.
NOTE:
Explorer, Mountaineer and Ranger 4X2 vehicles without power windows are not involved in this program. Please consult OASIS for the latest technical information pertaining to those vehicles.
NOTE:
Many vehicles have previously had the multifunction switch replaced under warranty. These vehicles are not included in this program.
NOTE:
Owner Notification Program 00B40 supercedes TSB 99-24-03 for Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager vehicles. The revised multifunction switch used in this ONP eliminates the need for Generic Electronic Module (GEM) replacement as previously described in the TSB.
REFERENCE TABLE
To help clarify the relationship between ONP 00B40, Safety Recall 00S04 and the current Technical Service Bulletin, which have some similarities to the concern, the following table is provided.
Model Year* Vehicle Drive Type Option ONP 00B40 Safety Recall 00S04 Consult OASIS for Latest TSB Information
2000 Excursion All X
1999-2000 Expedition/Navigator All X
1999-2000 Explorer/Moutaineer A4WD with Load Leveling X
1999-2000 Explorer/Moutaineer A4WD with Memory Seat X
1999-2000 Explorer/Moutaineer A4WD all others without above options X
1999-2000 Explorer/Moutaineer AWD X
1999-2000 Explorer/Moutaineer 4X2 with power windows X
1999-2000 Explorer/Moutaineer 4X2 without power windows X
1999-2000 F-150-F-250 Light Duty All X
1999-2000 Mustang All X
1999-2000 Ranger 4X4 X
1999-2000 Ranger 4X2 with power windows X
1999-2000 Ranger 4x2 without power windows X
1999 Taurus/Sable All X
1999-2000 Villager All X
1999-2000 Windstar All X
* See Specific Program for Build Date Ranges
NOTE:
The above table is for reference only. Consult OASIS for specific vehicle eligibility.
LINCOLN COMMITMENT SPECIAL HANDLING PROCEDURE
(For Navigator Owners Only)
The Lincoln Commitment Special Handling Procedure has been activated for all Navigator owners affected by this program. Please see dealer announcement dated 12/17/98, Lincoln Commitment Special Handling Procedure (Attachment IV). The special handling procedure provides additional allowance to enable dealers to offer Lincoln owners convenient vehicle handling.
Lincoln Mercury is asking for your support and the cooperation of your sales and service teams to make this a positive experience for our Navigator customers, many of whom are new to the Lincoln family.
RENTAL CARS
Ford will pay for a loaner or rental vehicle for one (1) day except for fuel, which will be at the owner's expense. Refer to Attachment I for details.
Attachments
Attachment I
Administrative Information
Attachment II
Labor Allowances
Parts Ordering Information
Attachment III
Technical Information
Attachment IV
Lincoln Commitment Special Handling Procedure Announcement Letter Customer Notification Letter
QUESTIONS?
Claims Information 1-800-423-8851
Other Recall Questions 1-800-325-5621
--------------------------------------------------------------------------------
ATTACHMENT I
Owner Notification Program 00B40
--------------------------------------------------------------------------------
Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles Multifunction Switch Replacement
OASIS
You must use OASIS to determine if a vehicle is eligible for this program.
PLEASE NOTE
Correct all vehicles in stock before delivery.
PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed list (if provided) or the VIN list in the Ford Dealership Consolidated Communicator (FDCC) and other eligible vehicles, which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and arrange for a service date.
NOTE:
Navigator owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Navigator owners, review Attachment IV to familiarize yourself with the special handling procedure.
CLAIMS PREPARATION AND SUBMISSION
Enter claims using DWE.
Refer to ACESII Manual for claims preparation and submission information.
To claim for the "Lincoln Commitment Special Handling", follow the instructions on page two of Attachment IV.
OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.
Program Code: 00B40
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.
RENTAL CARS
Ford will pay for a loaner or rental vehicle for one (1) day except for fuel, which will be at the owner's expense. The one (1) day rental should be provided only while the vehicle is at the dealership for the multifunction switch replacement. If additional rental days are needed, the days will be taken from the dealers Transportation Assistance Program (TAP) allowance. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "LOANER" plus the number one (1) for the number of days the vehicle was used in the Miscellaneous Expense area of the claim
NOTE:
Navigator owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Navigator owners, review Attachment IV to familiarize yourself with the special handling procedure.
PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".
--------------------------------------------------------------------------------
ATTACHMENT II
Owner Notification Program 00B40
--------------------------------------------------------------------------------
Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles Multifunction Switch Replacement
LABOR ALLOWANCES
Operation Description Labor Allowances Labor Operation
Replace Multifunction Switch and Verify Connectors 0.5 Hours 00B40B
Lincoln Commitment Special Handling * (Navigator Only) See Attachment IV Misc. Expense Code "LCHP"
* Lincoln Commitment Special Handling does not apply to vehicles in dealer stock.
PARTS REQUIREMENTS
Parts Ordering Information
Parts will not be direct shipped for this program. Order your part requirements through normal order processing channels as noted below:
Stock Orders Effective immediately Normal order process
Interim Orders Effective immediately Normal order process
Emergency Orders 31 days after launch Normal order process
Emergency Orders First 30 days after launch Call 1-800-325-5621
Vehicle Part Number Description Quantity
Explorer, Mountaineer and Ranger YL5Z-13K359-AAA Multifunction Switch 1
Expedition and Navigator YL1Z-13K359-AAA Multifunction Switch 1
Villager YF5Z-13K359-BAA Multifunction Switch 1
DEALER PRICE
For latest prices, check or call your:
DOES II
Updated Price Book
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
--------------------------------------------------------------------------------
ATTACHMENT III
Owner Notification Program 00B40
--------------------------------------------------------------------------------
MULTIFUNCTION SWITCH REPLACEMENT
AFFECTED VEHICLES:
CERTAIN 1999-2000 EXPLORER/MOUNTAINEER, RANGER, EXPEDITION/NAVIGATOR AND VILLAGER
OVERVIEW
When performing this service procedure, you will:
Replace the multifunction switch.
Check the multifunction switch electrical connector pins to make sure they are not loose or pushed out in the connectors.
MULTIFUNCTION SWITCH REPLACEMENT
Record the radio stations and disconnect the battery ground cable.
NOTE:
Steps 2 and 3 do not apply to Villager. Go to Step 4.
Turn the ignition switch lock cylinder to the RUN position. Then, push the ignition switch lock cylinder release tab with a punch while pulling out the ignition switch lock cylinder.
Remove the tilt wheel handle by turning the handle counterclockwise (if equipped).
Remove the upper to lower steering column shroud retaining screws and remove the shrouds.
Remove the two (2) multifunction switch retaining screws and disconnect the electrical connectors. See Figure 1.
FIGURE 1
Inspect the multifunction switch electrical connector pins to make sure they are not loose or pushed out in the connectors. See Figure 2.
FIGURE 2
Connect the new multifunction switch, making sure the electrical connectors snap into place and are fully seated.
Install the new switch. Tighten the screws to 3 Nm (27 lb-in).
Install the upper and lower steering column shrouds. Tighten the screws to 1 Nm (9 lb-in).
NOTE:
Steps 10 and 11 do not apply to Villager. Go to Step 12.
Install the tilt wheel handle (if equipped).
Install the ignition switch lock cylinder.
Connect the battery ground cable, reprogram the radio stations and set the clock.
--------------------------------------------------------------------------------
ATTACHMENT IV
Owner Notification Program 00B40
--------------------------------------------------------------------------------
Program Announcement Letter Lincoln Commitment Special Handling
December 17, 1998
To:
All Lincoln Mercury and Ford Dealers
cc:
Parts Managers
Service Managers
Subject:
Announcing Lincoln Commitment Special Customer Handling Procedure for Certain Recalls and Owner Notification Programs
As part of our ongoing commitment to Lincoln customers, we are pleased to announce the Lincoln Commitment Special Customer Handling Procedure to provide additional dealer compensation for certain Recalls and Owner Notification Programs (ONP's) that affect Lincoln brand vehicles.
This additional compensation is being provided to allow dealers to provide personalized service designed to make the recall repair a positive experience for the Lincoln customer, many of whom are new to the Lincoln family.
Each Recall/ONP Bulletin affecting Lincoln vehicles will indicate whether the Lincoln Commitment Special Customer Handling Procedure is authorized; please note that not every Recall/ONP will qualify for this procedure and that the procedure will not be communicated to customers as a normal benefit of the Lincoln Commitment Program. Special handling and claiming instructions are included on the attached page. This program will apply only to Lincoln vehicles which have been delivered to customers.
We ask you to make maximum usage of these special enhancements to the Lincoln Commitment Program when applicable. Thank you in advance for your support of this program and our commitment to surprise and delight our Lincoln customers.
/O.S.B./
Mark Hutchins
President
Lincoln Mercury
/O.S.B./
M.D. Jordan
Executive Director
Ford Customer Service Division
North America
Program Announcement Letter Lincoln Commitment Special Handling
If Dealer Picks up and Returns Vehicle for Customer:
Special Service Dealer Compensation Claim Procedure
- Pick up the customers vehicle (at a location of their preference such as home or place of business) and return after repair*
- Drop off comparable loaner vehicle
- Refill fuel tank
- Wash and vacuum vehicle
- Return vehicle to customer after repair is completed Up to 2 hours additional labor (converted to a dollar amount) plus actual cost of fuel and wash/vacuum
----------------------------
Note: Labor time to fill tank and wash/vacuum has been included in 2 hour allowance
----------------------------
Labor subject to time recording procedures as outlined in Warranty & Policy Manual Submit total dollar value (labor+fuel+wash/vacuum) using Misc. Expense Code "LCHP"
----------------------------
EXAMPLE (using example labor rate of $58/hour and fuel cost of $1.05/gallon):
----------------------------
1.2 hrs. labor* = $69.60 9.0 gals fuel = 9.45 Wash/vacuum = 3.50 Total Submitted = $82.55
----------------------------
*travel time+fueling/washing labor
Provide comparable loaner vehicle to customer when vehicle is picked up Actual cost up to a maximum of $35 per day for a Lincoln loaner or up to $18 per day for a Mercury or Ford loaner (This does not count against TAP allocation) Submit up to 3 days maximum using "LOANER" (if additional days are required, call 1-800-325-5621 for authorization)
Perform Recall/ONP repair at dealership Inspection/repair labor allowance as specified in Recall/ONP Bulletin See applicable Recall/ONP Bulletin
*Or repair on-site if appropriate; if on-site repair is performed, rental charges do not apply.
If Customer Brings Vehicle to Dealer:
Special Service Dealer Compensation Claim Procedure
Perform Recall/ONP repair at dealership Inspection/repair labor allowance as specified in Recall/ONP Bulletin See applicable Recall/ONP Bulletin
Provide comparable loaner vehicle to customer Actual cost up to a maximum of $35 per day for a Lincoln loaner or up to $18 per day for a Mercury or Ford loaner (This does not count against TAP allocation) Submit up to 3 days maximum using "LOANER" (if additional days are required, call 1-800-325-5621 for authorization)
Refill fuel tank and wash/ vacuum vehicle Up to 0.5 hour additional labor (converted to a dollar amount) plus actual cost of fuel and wash/vacuum Submit total dollar value (labor+fuel+wash/vacuum) using Misc. Expense Code "LCHP"
--------------------------------------------------------------------------------
May, 2000
Serial Number: 12345678901234567 00B40
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge service, Program Number 00B40, to owners of certain 1999 and 2000 model year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager vehicles.
Reason For This Program....
In some of the affected vehicles, the front windshield wiper switch may develop internal corrosion affecting its operation and signal output. The change in the signal output interferes with normal operation of the front windshield wipers. The most common condition involves the front wipers briefly turning on with the wiper switch in the "off" position. In extreme cases when this condition is ignored for some time, wiper high-speed operation may be affected.
What Ford Motor Company and your dealer will do...
At no cost to you, your dealer will replace the front windshield wiper switch with a revised design to correct the concern.
What we are asking you to do...
Call your dealer without delay. Ask for a service date and whether parts are in stock for Owner Notification Program 00B40.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after the order is placed.
How long will it take....
The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
When you bring your vehicle in, show the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.
If you've already paid for this service...
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford or Lincoln Mercury dealer. To avoid delays, do not send receipts to Ford Motor Company.
If you need a loaner vehicle....
Your dealer is authorized to provide a free loaner vehicle (except for fuel) for the one (1) day your vehicle is at the dealership for the wiper switch replacement.
If you've changed address or sold the vehicle...
Please fill out the enclosed prepaid postcard and mail it to us if you have changed address or sold the vehicle.
If you have concerns...
If you have trouble getting your vehicle repaired promptly and without charge, please contact the Ford Motor Company North American Customer Assistance Center and one of our representatives will be happy to assist you:
CALL: (800) 392-3673
(800) 232-5952 (TDD for the Hearing Impaired)
Office Hours: (Eastern Standard Time)
Monday-Friday: 8am - 11pm
Saturday: 9am - 6pm
OR
Or contact us through the web at: www.ownerconnection.com
Current e-mail response time is three business days.
Quality Care service is there for you all year round.
Quality Care is the commitment of Ford Motor Company and its dealerships to provide you with a superior service and ownership experience. While we regret the inconvenience caused by this program, we stand committed with our Ford and Lincoln Mercury dealers to assist you with all of your automotive service needs. With our nationwide dealer network, we're here to ensure you receive Quality Care service so that your vehicle maintains peak performance throughout your ownership experience.
We pride ourselves on becoming the world's leading consumer company for automotive products and services. Again, we are sorry for the inconvenience. Thank you for your attention to this important matter.
OWNER NOTIFICATION PROGRAM
00B40
--------------------------------------------------------------------------------
CPR © 2000 FORD MOTOR COMPANY
Published By: Recall/Service Programs Department
Ford Customer Service Division
OWNER NOTIFICATION PROGRAM
00B40 Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles - Multifunction Switch Replacement
--------------------------------------------------------------------------------
April, 2000
To:
All Ford and Lincoln Mercury Dealers
Subject:
Owner Notification Program 00B40 - Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles - Multifunction Switch Replacement
Reference: Dealer Announcement dated 12/17/98, Lincoln Commitment Special Handling Procedure (Attachment IV)
OASIS:
Yes
OWNER LIST:
Yes
PARTS RETURN:
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".
PROGRAM TERMS:
This program has no expiration date.
AFFECTED VEHICLES
Certain 1999 and 2000 model year Explorer and Mountaineer vehicles built at the Louisville and St. Louis Assembly Plants through September 12, 1999.
Certain 1999 and 2000 model year Ranger vehicles built at the Twin Cities, Louisville and Edison Assembly Plants through September 12, 1999.
Certain 1999 and 2000 model year Expedition and Navigator vehicles built at the Michigan Truck Plant through August 17, 1999.
Certain 1999 and 2000 model year Villager vehicles built at the Ohio Assembly Plant through August 9, 1999.
REASON FOR PROGRAM
In some of the affected vehicles, the multifunction switch may develop corrosion on the front windshield wiper switch terminals affecting its signal output. The change in the signal output interferes with normal operation of the front windshield wipers. The most common condition involves the front wipers briefly turning on with the wiper switch in the "off" position. In extreme cases when this condition is ignored for some time, wiper high-speed operation may be affected.
NOTE:
Owner Notification Program 00B40 is being launched concurrently with Safety Recall 00S04. ONP 00B40 involves the replacement of the multifunction switch only. Safety Recall 00S04 involves the replacement of the multifunction switch and a repair procedure to correct the potential loss of Generic Electronic Module (GEM) operation. Depending on the individual vehicle's GEM repair history and vehicle options, some Explorer/Mountaineer (A4WD) vehicles may be included in ONP 00B40 and not in Safety Recall 00S04. PLEASE CHECK OASIS TO DETERMINE WHICH PROGRAM APPLIES TO A PARTICULAR VEHICLE
NOTE:
Some vehicle lines not included in this owner notification program may exhibit concerns where the wipers briefly turn on with the wiper switch in the "off" position. Please consult OASIS for the latest technical information pertaining to those vehicle lines.
SERVICE ACTION
Dealers will replace the multifunction switch on all affected vehicles. The replacement switch has a revised design.
NOTE:
Explorer, Mountaineer and Ranger 4X2 vehicles without power windows are not involved in this program. Please consult OASIS for the latest technical information pertaining to those vehicles.
NOTE:
Many vehicles have previously had the multifunction switch replaced under warranty. These vehicles are not included in this program.
NOTE:
Owner Notification Program 00B40 supercedes TSB 99-24-03 for Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager vehicles. The revised multifunction switch used in this ONP eliminates the need for Generic Electronic Module (GEM) replacement as previously described in the TSB.
REFERENCE TABLE
To help clarify the relationship between ONP 00B40, Safety Recall 00S04 and the current Technical Service Bulletin, which have some similarities to the concern, the following table is provided.
Model Year* Vehicle Drive Type Option ONP 00B40 Safety Recall 00S04 Consult OASIS for Latest TSB Information
2000 Excursion All X
1999-2000 Expedition/Navigator All X
1999-2000 Explorer/Moutaineer A4WD with Load Leveling X
1999-2000 Explorer/Moutaineer A4WD with Memory Seat X
1999-2000 Explorer/Moutaineer A4WD all others without above options X
1999-2000 Explorer/Moutaineer AWD X
1999-2000 Explorer/Moutaineer 4X2 with power windows X
1999-2000 Explorer/Moutaineer 4X2 without power windows X
1999-2000 F-150-F-250 Light Duty All X
1999-2000 Mustang All X
1999-2000 Ranger 4X4 X
1999-2000 Ranger 4X2 with power windows X
1999-2000 Ranger 4x2 without power windows X
1999 Taurus/Sable All X
1999-2000 Villager All X
1999-2000 Windstar All X
* See Specific Program for Build Date Ranges
NOTE:
The above table is for reference only. Consult OASIS for specific vehicle eligibility.
LINCOLN COMMITMENT SPECIAL HANDLING PROCEDURE
(For Navigator Owners Only)
The Lincoln Commitment Special Handling Procedure has been activated for all Navigator owners affected by this program. Please see dealer announcement dated 12/17/98, Lincoln Commitment Special Handling Procedure (Attachment IV). The special handling procedure provides additional allowance to enable dealers to offer Lincoln owners convenient vehicle handling.
Lincoln Mercury is asking for your support and the cooperation of your sales and service teams to make this a positive experience for our Navigator customers, many of whom are new to the Lincoln family.
RENTAL CARS
Ford will pay for a loaner or rental vehicle for one (1) day except for fuel, which will be at the owner's expense. Refer to Attachment I for details.
Attachments
Attachment I
Administrative Information
Attachment II
Labor Allowances
Parts Ordering Information
Attachment III
Technical Information
Attachment IV
Lincoln Commitment Special Handling Procedure Announcement Letter Customer Notification Letter
QUESTIONS?
Claims Information 1-800-423-8851
Other Recall Questions 1-800-325-5621
--------------------------------------------------------------------------------
ATTACHMENT I
Owner Notification Program 00B40
--------------------------------------------------------------------------------
Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles Multifunction Switch Replacement
OASIS
You must use OASIS to determine if a vehicle is eligible for this program.
PLEASE NOTE
Correct all vehicles in stock before delivery.
PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed list (if provided) or the VIN list in the Ford Dealership Consolidated Communicator (FDCC) and other eligible vehicles, which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and arrange for a service date.
NOTE:
Navigator owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Navigator owners, review Attachment IV to familiarize yourself with the special handling procedure.
CLAIMS PREPARATION AND SUBMISSION
Enter claims using DWE.
Refer to ACESII Manual for claims preparation and submission information.
To claim for the "Lincoln Commitment Special Handling", follow the instructions on page two of Attachment IV.
OWNER REFUNDS
Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.
Program Code: 00B40
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.
RENTAL CARS
Ford will pay for a loaner or rental vehicle for one (1) day except for fuel, which will be at the owner's expense. The one (1) day rental should be provided only while the vehicle is at the dealership for the multifunction switch replacement. If additional rental days are needed, the days will be taken from the dealers Transportation Assistance Program (TAP) allowance. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "LOANER" plus the number one (1) for the number of days the vehicle was used in the Miscellaneous Expense area of the claim
NOTE:
Navigator owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Navigator owners, review Attachment IV to familiarize yourself with the special handling procedure.
PARTS RETENTION
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures".
--------------------------------------------------------------------------------
ATTACHMENT II
Owner Notification Program 00B40
--------------------------------------------------------------------------------
Certain 1999 and 2000 Model Year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager Vehicles Multifunction Switch Replacement
LABOR ALLOWANCES
Operation Description Labor Allowances Labor Operation
Replace Multifunction Switch and Verify Connectors 0.5 Hours 00B40B
Lincoln Commitment Special Handling * (Navigator Only) See Attachment IV Misc. Expense Code "LCHP"
* Lincoln Commitment Special Handling does not apply to vehicles in dealer stock.
PARTS REQUIREMENTS
Parts Ordering Information
Parts will not be direct shipped for this program. Order your part requirements through normal order processing channels as noted below:
Stock Orders Effective immediately Normal order process
Interim Orders Effective immediately Normal order process
Emergency Orders 31 days after launch Normal order process
Emergency Orders First 30 days after launch Call 1-800-325-5621
Vehicle Part Number Description Quantity
Explorer, Mountaineer and Ranger YL5Z-13K359-AAA Multifunction Switch 1
Expedition and Navigator YL1Z-13K359-AAA Multifunction Switch 1
Villager YF5Z-13K359-BAA Multifunction Switch 1
DEALER PRICE
For latest prices, check or call your:
DOES II
Updated Price Book
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
--------------------------------------------------------------------------------
ATTACHMENT III
Owner Notification Program 00B40
--------------------------------------------------------------------------------
MULTIFUNCTION SWITCH REPLACEMENT
AFFECTED VEHICLES:
CERTAIN 1999-2000 EXPLORER/MOUNTAINEER, RANGER, EXPEDITION/NAVIGATOR AND VILLAGER
OVERVIEW
When performing this service procedure, you will:
Replace the multifunction switch.
Check the multifunction switch electrical connector pins to make sure they are not loose or pushed out in the connectors.
MULTIFUNCTION SWITCH REPLACEMENT
Record the radio stations and disconnect the battery ground cable.
NOTE:
Steps 2 and 3 do not apply to Villager. Go to Step 4.
Turn the ignition switch lock cylinder to the RUN position. Then, push the ignition switch lock cylinder release tab with a punch while pulling out the ignition switch lock cylinder.
Remove the tilt wheel handle by turning the handle counterclockwise (if equipped).
Remove the upper to lower steering column shroud retaining screws and remove the shrouds.
Remove the two (2) multifunction switch retaining screws and disconnect the electrical connectors. See Figure 1.
FIGURE 1
Inspect the multifunction switch electrical connector pins to make sure they are not loose or pushed out in the connectors. See Figure 2.
FIGURE 2
Connect the new multifunction switch, making sure the electrical connectors snap into place and are fully seated.
Install the new switch. Tighten the screws to 3 Nm (27 lb-in).
Install the upper and lower steering column shrouds. Tighten the screws to 1 Nm (9 lb-in).
NOTE:
Steps 10 and 11 do not apply to Villager. Go to Step 12.
Install the tilt wheel handle (if equipped).
Install the ignition switch lock cylinder.
Connect the battery ground cable, reprogram the radio stations and set the clock.
--------------------------------------------------------------------------------
ATTACHMENT IV
Owner Notification Program 00B40
--------------------------------------------------------------------------------
Program Announcement Letter Lincoln Commitment Special Handling
December 17, 1998
To:
All Lincoln Mercury and Ford Dealers
cc:
Parts Managers
Service Managers
Subject:
Announcing Lincoln Commitment Special Customer Handling Procedure for Certain Recalls and Owner Notification Programs
As part of our ongoing commitment to Lincoln customers, we are pleased to announce the Lincoln Commitment Special Customer Handling Procedure to provide additional dealer compensation for certain Recalls and Owner Notification Programs (ONP's) that affect Lincoln brand vehicles.
This additional compensation is being provided to allow dealers to provide personalized service designed to make the recall repair a positive experience for the Lincoln customer, many of whom are new to the Lincoln family.
Each Recall/ONP Bulletin affecting Lincoln vehicles will indicate whether the Lincoln Commitment Special Customer Handling Procedure is authorized; please note that not every Recall/ONP will qualify for this procedure and that the procedure will not be communicated to customers as a normal benefit of the Lincoln Commitment Program. Special handling and claiming instructions are included on the attached page. This program will apply only to Lincoln vehicles which have been delivered to customers.
We ask you to make maximum usage of these special enhancements to the Lincoln Commitment Program when applicable. Thank you in advance for your support of this program and our commitment to surprise and delight our Lincoln customers.
/O.S.B./
Mark Hutchins
President
Lincoln Mercury
/O.S.B./
M.D. Jordan
Executive Director
Ford Customer Service Division
North America
Program Announcement Letter Lincoln Commitment Special Handling
If Dealer Picks up and Returns Vehicle for Customer:
Special Service Dealer Compensation Claim Procedure
- Pick up the customers vehicle (at a location of their preference such as home or place of business) and return after repair*
- Drop off comparable loaner vehicle
- Refill fuel tank
- Wash and vacuum vehicle
- Return vehicle to customer after repair is completed Up to 2 hours additional labor (converted to a dollar amount) plus actual cost of fuel and wash/vacuum
----------------------------
Note: Labor time to fill tank and wash/vacuum has been included in 2 hour allowance
----------------------------
Labor subject to time recording procedures as outlined in Warranty & Policy Manual Submit total dollar value (labor+fuel+wash/vacuum) using Misc. Expense Code "LCHP"
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EXAMPLE (using example labor rate of $58/hour and fuel cost of $1.05/gallon):
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1.2 hrs. labor* = $69.60 9.0 gals fuel = 9.45 Wash/vacuum = 3.50 Total Submitted = $82.55
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*travel time+fueling/washing labor
Provide comparable loaner vehicle to customer when vehicle is picked up Actual cost up to a maximum of $35 per day for a Lincoln loaner or up to $18 per day for a Mercury or Ford loaner (This does not count against TAP allocation) Submit up to 3 days maximum using "LOANER" (if additional days are required, call 1-800-325-5621 for authorization)
Perform Recall/ONP repair at dealership Inspection/repair labor allowance as specified in Recall/ONP Bulletin See applicable Recall/ONP Bulletin
*Or repair on-site if appropriate; if on-site repair is performed, rental charges do not apply.
If Customer Brings Vehicle to Dealer:
Special Service Dealer Compensation Claim Procedure
Perform Recall/ONP repair at dealership Inspection/repair labor allowance as specified in Recall/ONP Bulletin See applicable Recall/ONP Bulletin
Provide comparable loaner vehicle to customer Actual cost up to a maximum of $35 per day for a Lincoln loaner or up to $18 per day for a Mercury or Ford loaner (This does not count against TAP allocation) Submit up to 3 days maximum using "LOANER" (if additional days are required, call 1-800-325-5621 for authorization)
Refill fuel tank and wash/ vacuum vehicle Up to 0.5 hour additional labor (converted to a dollar amount) plus actual cost of fuel and wash/vacuum Submit total dollar value (labor+fuel+wash/vacuum) using Misc. Expense Code "LCHP"
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May, 2000
Serial Number: 12345678901234567 00B40
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge service, Program Number 00B40, to owners of certain 1999 and 2000 model year Explorer, Mountaineer, Ranger, Expedition, Navigator and Villager vehicles.
Reason For This Program....
In some of the affected vehicles, the front windshield wiper switch may develop internal corrosion affecting its operation and signal output. The change in the signal output interferes with normal operation of the front windshield wipers. The most common condition involves the front wipers briefly turning on with the wiper switch in the "off" position. In extreme cases when this condition is ignored for some time, wiper high-speed operation may be affected.
What Ford Motor Company and your dealer will do...
At no cost to you, your dealer will replace the front windshield wiper switch with a revised design to correct the concern.
What we are asking you to do...
Call your dealer without delay. Ask for a service date and whether parts are in stock for Owner Notification Program 00B40.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after the order is placed.
How long will it take....
The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
When you bring your vehicle in, show the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.
If you've already paid for this service...
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford or Lincoln Mercury dealer. To avoid delays, do not send receipts to Ford Motor Company.
If you need a loaner vehicle....
Your dealer is authorized to provide a free loaner vehicle (except for fuel) for the one (1) day your vehicle is at the dealership for the wiper switch replacement.
If you've changed address or sold the vehicle...
Please fill out the enclosed prepaid postcard and mail it to us if you have changed address or sold the vehicle.
If you have concerns...
If you have trouble getting your vehicle repaired promptly and without charge, please contact the Ford Motor Company North American Customer Assistance Center and one of our representatives will be happy to assist you:
CALL: (800) 392-3673
(800) 232-5952 (TDD for the Hearing Impaired)
Office Hours: (Eastern Standard Time)
Monday-Friday: 8am - 11pm
Saturday: 9am - 6pm
OR
Or contact us through the web at: www.ownerconnection.com
Current e-mail response time is three business days.
Quality Care service is there for you all year round.
Quality Care is the commitment of Ford Motor Company and its dealerships to provide you with a superior service and ownership experience. While we regret the inconvenience caused by this program, we stand committed with our Ford and Lincoln Mercury dealers to assist you with all of your automotive service needs. With our nationwide dealer network, we're here to ensure you receive Quality Care service so that your vehicle maintains peak performance throughout your ownership experience.
We pride ourselves on becoming the world's leading consumer company for automotive products and services. Again, we are sorry for the inconvenience. Thank you for your attention to this important matter.
OWNER NOTIFICATION PROGRAM
00B40
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CPR © 2000 FORD MOTOR COMPANY
Published By: Recall/Service Programs Department
Ford Customer Service Division
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