Snapped Wheel Lug

At my local "friendly" Jiffylube last night, I had the tires rotated and they snapped a lug off. They said come back today & they'll order a new lug & install it. Does this sound right? How do they replace a lug?

Thanks for your help,
Bob

No big deal. You press it out with a special tool (a sort of gear puller) and pull the new one through from the back with a nut threaded on it. Torquing the lug nut on pulls it all the way in if it wasn't all the way in initially. Make sure they torque your lug nuts correctly.

The ongoing saga dontinues. Not only did Jiffylube replace the one lug they snapped, they replaced 3 more because they said they were ready to go. They showed me that many more of the lugs are actually smaller in diameter with bunged up threads right at the base of the stud. It really is noticeable and I will measure the difference soon. Has anyone else had this problem with lugs? I'm thinking of going to Toyota next time for a tire rotation and seeing if they consider it a manufacturer's defect. I think they should ALL be replaced.

I have never heard of wheel stud manufacturing defects on any vehicle. I believe your studs were streched and ruined by the quick lube jockeys using an impact wrench to tighten the lug nuts. The clue is this; ("They showed me that many more of the lugs are actually smaller in diameter with bunged up threads right at the base of the stud") I'm surprised that they didn't break more studs, they are smaller in diameter because they have been streched by excessive tightening. Wheels should never be installed and tightened with an impact wrench, they should be tightened with a torque wrench. Unfortunately that is a common problem because too many repairmen are too lazy to do the job right.

Clifton

Flash has the answer.

Unfortunately that is a common problem because too many repairmen are too lazy to do the job right.Clifton[/QUOTE]


...or they are pushed to move too fast by their managers at Jiffy Lube. I avoid Jiffy Lube like the plague...If you have alloy wheels make sure you re-torque them after 100-200 miles of driving.