New Saab...Same old Company (Garbage)
YEM
12-24-2004, 02:46 PM
Hello, I'm new here. I recently purchased the 92x, and it has been the worst experience I've ever had.... Let me start by saying that I loved the car. I looked at the Subaru and Saab for comparison, and felt the Saab best fit what I was looking for. :iceslolan
I had it 2 weeks before I was in a major collision... Since then I've been dealing with SaabUSA for 54 days and counting. :banghead:
The first Saab blunder came when it took 2 weeks worth of attempting to acquire a parts/pricing list for the car. SaabUSA could not come up with one, so they had to take it to the local dealer to be taken apart to make the parts list. Since then, the parts have been ordered; between the parts being back ordered, having to make parts in Japan to send them over, and not receiving all the ordered parts, or receiving some but not all of the parts... it has been a very long and frustrating 54 days; they tell me it might be ready to go the first week in January. We'll see.
Making several calls to SaabUSA, I reached the Customer Service Dept. I was looking for some sort of compensation; sympathy even; whether it be in the form of rental car reimbursement, or the form of a loaner car, I felt I deserved something for their incompetence. After their "thorough" investigation, I got a call from said SaabUSA to tell me that repairs were going as usual, and determined that I would receive no compensation. 54 DAYS PEOPLE!!! Iguess backordered parts are not their fault
The constant excuses I get from Saab is, "It's a new car... parts aren't always available", or, "You'll get that with upscale cars". Well hears an idea Saab... treat your customers like they are upscale buyers. I wouldn't ever buy another Saab for the simple fact of the customer service I have received. I recommend unless you all are guaranteed to never have to deal w/ Saab the Company, to look elsewhere when buying a car.
I had it 2 weeks before I was in a major collision... Since then I've been dealing with SaabUSA for 54 days and counting. :banghead:
The first Saab blunder came when it took 2 weeks worth of attempting to acquire a parts/pricing list for the car. SaabUSA could not come up with one, so they had to take it to the local dealer to be taken apart to make the parts list. Since then, the parts have been ordered; between the parts being back ordered, having to make parts in Japan to send them over, and not receiving all the ordered parts, or receiving some but not all of the parts... it has been a very long and frustrating 54 days; they tell me it might be ready to go the first week in January. We'll see.
Making several calls to SaabUSA, I reached the Customer Service Dept. I was looking for some sort of compensation; sympathy even; whether it be in the form of rental car reimbursement, or the form of a loaner car, I felt I deserved something for their incompetence. After their "thorough" investigation, I got a call from said SaabUSA to tell me that repairs were going as usual, and determined that I would receive no compensation. 54 DAYS PEOPLE!!! Iguess backordered parts are not their fault
The constant excuses I get from Saab is, "It's a new car... parts aren't always available", or, "You'll get that with upscale cars". Well hears an idea Saab... treat your customers like they are upscale buyers. I wouldn't ever buy another Saab for the simple fact of the customer service I have received. I recommend unless you all are guaranteed to never have to deal w/ Saab the Company, to look elsewhere when buying a car.
Jay!
12-24-2004, 06:09 PM
Wow, what a crappy story, man. Sounds like you're okay, and that's good.
It's not a "new" car, it's an Impreza (why mince words?), which has been mostly mechanically unchanged since the '02 model year. :confused: Unless they only talking about body parts... Maybe they should have ordered your parts from the local Subaru dealer instead of Japan?
Maybe you should have gotten the Scooby instead... ;) I'm sure you could have swapped on the Saab front end. Keep us posted on how it turns out...
It's not a "new" car, it's an Impreza (why mince words?), which has been mostly mechanically unchanged since the '02 model year. :confused: Unless they only talking about body parts... Maybe they should have ordered your parts from the local Subaru dealer instead of Japan?
Maybe you should have gotten the Scooby instead... ;) I'm sure you could have swapped on the Saab front end. Keep us posted on how it turns out...
YEM
12-25-2004, 05:37 PM
Wow, what a crappy story, man. Sounds like you're okay, and that's good.
It's not a "new" car, it's an Impreza (why mince words?), which has been mostly mechanically unchanged since the '02 model year. :confused: Unless they only talking about body parts... Maybe they should have ordered your parts from the local Subaru dealer instead of Japan?
Maybe you should have gotten the Scooby instead... ;) I'm sure you could have swapped on the Saab front end. Keep us posted on how it turns out...
You echo my sentiments exactly :lol: I'll let you know what happens. I just found the part through a Subaru website... Says I can overnight it. I'm going to do that and drop it at Saabs front door w/ a smile :evillol:
It's not a "new" car, it's an Impreza (why mince words?), which has been mostly mechanically unchanged since the '02 model year. :confused: Unless they only talking about body parts... Maybe they should have ordered your parts from the local Subaru dealer instead of Japan?
Maybe you should have gotten the Scooby instead... ;) I'm sure you could have swapped on the Saab front end. Keep us posted on how it turns out...
You echo my sentiments exactly :lol: I'll let you know what happens. I just found the part through a Subaru website... Says I can overnight it. I'm going to do that and drop it at Saabs front door w/ a smile :evillol:
Automotive Network, Inc., Copyright ©2025