HLJ Order Arrived...Problems included

Well i get home and on the steps i see this really small box on my steps and first thing i ask myself was did i order some rims or cars from HLJ? The box was soooooooo small. They managed to fit two model cars and a Drift Parts Set in this really small box. Well luckily non of the car BODIES were damaged (only the Civic EG which one of the pillars is broken) As i go on to inspect the kits i find in the Spoon Integra that the rims look a bit funky. As i go to take them out i notice that on the first rim 2 out of the 5 spokes on the rims are missing! and on the last rim there is a huge chunk missing off the lip was missing. What do you guys suggest? Does Fujimi have customer's service or something? I mean i wouldn't want to end up buying a set of Spoon SW-388's for something that wasn't my fault!!! Do you think HLJ will help out?

Here are pictures.
http://files.automotiveforums.com/gallery/watermark.php?file=/503/73957DSC08490.JPG
http://files.automotiveforums.com/gallery/watermark.php?file=/503/73957DSC08493.JPG

[email protected] ?

^ Yes! Contact them at the email addy above and they'll resolve the problem for you; if possible, send a picture or two just to help clarify the case.:sunglasse

Absolutely contact them! I had a badly damaged box arrive here, with a number of pieces damaged in the kit. I took pictures, sent them to HLJ, and they sent me a whole new kit after saying the "damaged parts would be replaced". Take pics of ALL the damage, and the messed up parts, refer to your order # as well.

Well i have contacted them about some other order i made through [email protected] about the payment issues that im having with them and that was Tuesday and still no response! I will try one more time guys! Thanks for bringing my hopes up! :)

When you guys get these broken pieces, do you have to send them back? If not, I want a bunch of broken ones to kit bash :evillol:

It will take a bit of time but they'll respond. No Mike, you get to keep the broken stuff usually.:)

i usually get an immediate response. you keep what you have and they send you whatever it is that you need for replacement. one time i ordered an ae86 trueno model and they sent me an aw11 mr2 model. i got to keep that no charge and they sent me another trueno model.

Hopefully they can help me out. I just finished sending an Email to them. I just realized the front lip on the Integra was also broken! I mentioned also about the Civic Hatchback having a broken pillar. Hopefully they can help me out! I don't want this to be my last order from them:( They have too many cool stuff!

I just sent them a complaint also about a wheel nut in my GT40 kit. It is a very minor thing compaired to your problems, but it is something that is very visible. Otherwise i couldn't have cared less. See what they say. If anything.

I just sent them a complaint also about a wheel nut in my GT40 kit. It is a very minor thing compaired to your problems, but it is something that is very visible. Otherwise i couldn't have cared less. See what they say. If anything.

Sorry to hear that. Its true though, small things could sometimes make a very big difference in your model!

Yepp. That's what i said in my email to them. Apart from that though their service was excellent. " weeks from japan to sweden is fine by me and they do a really good job of packing the stuff.

I needed help once, and HLJ shipped me the replacement part.. It take some time (I think they order it from Fujimi/Aoshima/Tamiya directly, so it might take some time.)

Send the picture with your email ! asking for rims replacement is a bit strange and they might ask you a return if you don't

I have nothing to add but I'd like to say thanks for starting and contributing to this thread. HLJ just shipped my order today. I'll be having a good look through the parts trees when it arrives!! :sly:

Get on to them straight away and you will find them very helpful and will have you sorted out in no time.

I got a reply this morning after sending a complaint email last night. Very quick. They say that they have told the dereplacement departs division (or something) and they will tell Fujimi to send me new parts. Sounds alright.

I got a reply this morning after sending a complaint email last night. Very quick. They say that they have told the dereplacement departs division (or something) and they will tell Fujimi to send me new parts. Sounds alright.

I got a reply also but they said that they weren't able to view my email (that is was blank!) After all that stuff i wrote. Now i emailed them again and i get an instant response from them telling me that they are closed for the weekend!!!!!And that they will respond Monday! Darn it! :banghead:

I have a question, How many decal sheets does the Spoon Integra Type R come with because mine only brought one. It didn't bring the decal sheet for the dashboard detail and the other Honda Emblems etc. Seems like im going to have to email HLJ one more time :banghead:

Just thought i would do an update on my complaint. I just got an email saying that they will send me the parts tree that the wheels come on. So hopefully i will get a whole new set of wheels. Might come in handy.
Not quite the whole kit like alot of people say they recieved for faulty parts but then it was only a very small part that was faulty.

Here it is. the end is sliced off one of the pointy bits. Hopefully the new ones i get will be a bit better molded aswell.

http://files.automotiveforums.com/gallery/watermark.php?file=/3247/203672faultywheelnut.jpg

Ohhh, i see. I received an Email from them yesterday telling me that they were going to contact the manufacturers.

Yeah thats what they did with me first. That was a couple of days ago. Then today shipped. So from sending them the first email to them sending me the parts has taken a week. I think that is really good.