Bentley GTC 2007 Issue

I am an owner of a Bentley GTC 2007 for the last 6 years. Recently the rooftop opened only half way so I asked the dealership where I bought it to check the issue. Upon inspection they told me that a sensor for the top and a battery needed to be replaced. I gave them the OK. The next day they advised me there will be no charge for the sensor because that was not the problem. They indicated that I need to replace the whole assembly and it will cost me $15,000. I called Bentley Headquarters Customer Service. They informed me that there is nothing they can do since the warranty had expired almost 3 years ago. When I filed the claim I expressed the fact that I am very aware of the warranty expiring but this is a car in excellent condition with only 31000 miles in 5 ½ years and something like this should not happen. What is the most bothersome to me and thus the writing of a letter I sent to Bentley Headquarters and to Braman dealership is as follows: I was proposed that the dealership mechanics will take the assembly down at a cost of $2700 to $3300 (estimate) and only then they will be able to tell me first if they can fix it or again, if I need to replace the whole assembly for $15K. I understand that this is not a common occurrence but was told that it has happened a dozen times clearly pointing to a quality issue. In my humble opinion, “trial and error” with a cost paid by me is not a fair way to handle this. Fortunately after my letter Braman agreed to absorb the cost of inspecting the roof, however, upon that inspection they confirmed that the rood needs to be replaced. I maintain that a roof assembly must have longer than 6 year life, especially when only 5% of the 31,000 miles have been driven with the top down and with the fact that when I purchased the car brand new they did not offer extended warranty service, so I asked the dealership and Bentley to come up with a replacement. Am I wrong? It has been two weeks and Bentley Representative Michael Proenza has ignored my call and Braman executive who told me that in his opinion for sake of goodwill either Bentley or Braman should come up with a solution but it has been almost 3 weeks and no word. What course of action should I take?
I wonder if there are other owners of Bentley GTC’s having similar issues….

A very frustrated owner of a luxury car………………..

I have the same problem with my 2007 GTC. It was fixed several times under warrenty and now is broken again an its out of warrenty. I have spoken to the same person without any real help. Can you tell me if you ever got any resolution??