berlin53

If you are deciding between AutoCheck and CarFax - READ THIS FIRST

On 10/16/09 I selected and checked the AutoCheck website listed bullet, which clearly states "Unlimited Vehicle History Reports for 60 Days - $29.99". I then paid $29.99 with my Amex card.
After I paid and then re-logged in I was immediately informed Autocheck will only work through EbayMotors. (At login it said "Our records indicate that you have purchased our reports from eBay Motors.").

But I did not purchase my Autocheck service through EbayMotors (or through Ebay). I went directly to www.autocheck.com and paid with my Amex there.

On login to www.autocheck.com it actually it actaully then tells you to log in through www.ebaymotors. (That was not good for me since I wanted to check a VIN I got from Craiglist.)

I asked AutoCheck to correct this, or to send my money back. They took 4 days to respond to my emails. Since Experian are selling this service online 24-7 they chould be able to respond to customer service 24-7 - but no - they took 4 days to correct it.

berlin53

It took three days, but today I did get action from Autocheck.
I logged in again this morning and it now appears to be working without going through EbayMotors.
It would have been better if they could have responded over the weekend.

CraigZerch

Very frustrating im sure, thats good enough reason for me to not use them!