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Re: Radio antenna inoperable
Welcome to the forum!
I think you were told correctly. There is basically a plastic zip cord that runs the antenna mast up and down. It rolls up when the antenna retracts. Obviously as the grease migrates and the cable gets weak, it is at risk for breaking.
It is sometimes possible to replace the mast with a new one without removing the assembly, but that's only if you can manage to get all of the zip cord out of the assembly. Many times the cord is broken enough that it doesn't start to eject out of the motor where you can grab on to it.
Usually the new mast will come with instructions on how to replace the mast. It will involve a spanner wrench or similar to get the trim piece off the fender, then probably some penetrating oil to get the ground sleeve out. Once that's removed, the mast should be able to be pulled out.
-Rod
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