sheetmagnet

Well I woke up at 6:30 AM to a really ugly bas**** beating on my door... he wanted my keys so he didn't have to mess up my '04 Neon too bad when he towed it away...

He claimed I back-owed $1009 on the car, and he was going to charge $350 to repo it + $20< per day. To my knowledge, I was not behind on my car like that, so...

I called Capital One Auto Finance after they opened, and at 5 PM they FINALLY returned my call. It turns out that since December, I was accidentally making my payments to an account # that was very close to my own, except to some guy that had a $446/mo payment. The representative actually read me the other guy's statement, and he KNEW he was getting my money because he would only pay $150 those months instead of his usual $446, and didn't say s***. So Capital One was getting my money, but it was just going in the wrong account. Sounds like it would be an easy fix, right? Wrong...

Even though Capital One can SEE my payment going to some other prick's account, they want ME to provide them with my own receipts showing my payment to clarify the mistake. Why? I can prove who I am, and they can see MY MONEY going to them and somewhere it shouldn't! But that's not good enough for them... They want me to pay everything all over again!!!

Well I just moved, and I can't find any recent receipts. The only other place I can think of where a receipt might be would be IN MY CAR, and the repo place is jerking me around telling me that they don't have my car, have no idea where it is, and have no knowledge of who repo'd it. So the business card the guy gave me looks like it may be junk...

They can auction my car in 15 days from time of repo (Michigan law); that's probably why the repo place is jerking me around and letting their total bill amount get higher. As far as Capital One, they're basically not making any adjustment whatsoever to my account, which is a crock because they openly admitted they could see my payments. That means I have 14 days to come up with ANOTHER $1009... plus a $350 repo fee, plus $20/day, plus $265 payment due on April 12... to get back my cheap NEON!!!

I am married w/kids, and I am the only source of income at the moment, and my wife is 6 months pregnant, and is not in the greatest health. I can't afford any of this. I need my car to go to work and support my family, and cannot afford alternatives like the situation I am now faced with. For the next undetermined amount of days or weeks, I have to "wing it" without having a vehicle (the Neon was the only car for the family too), and hope to God I don't need that damn car for anything more serious. !?!?!?!?

I may just have to tell Capital One to go F*** themselves and go get myself another car. This means that my farewell to my Neon may be permanent, and take it up in court later. But I am not going to take it up the butt for something I was paying on consistently for 2 years. Has anyone ever heard of BS like this? Can I go after Capital One for admitting they see my payments but not adjusting my account and insisting to pay it again anyway? Can I go after the repo place for denying me access to my personal belongings in my car?

This is the second time now I have had a problem like this with Capital One, where money "disappeared," then re-appeared months later. First repo ever, by far. Should I lay out another $2000 (I don't have $2k) just to see my NEON again, plus with no gaurantee of a PROPER account adjustment, or let the damn thing go and just get something else? Opinions please!

Never deal with Capital One Auto Finance, and NEVER throw away a receipt, even if everyone else has one! Worst case scenerio (assuming I never see it again), it was nice sharing Neon info with all you guys while I could. I learned a lot about my car, and hopefully I helped someone else out too.

das2123

I'm no lawyer, but if Capital One can't give you credit for what you paid even after you pay the $1009 again, then why do it? I would suggest to them that you are willing to pay the $1009 again, but you need to get credit for the original payments, and you should be compensated for the towing fee. Did they ever try to contact you since your were "behind on payments?" Maybe use a credit card to pay the money again, and after Capital One reimburses you, you can use that money to pay the card off. Just some suggestions, but let them know your situation and if they can't help you then I'd look elsewhere. They should try to work with you, but let them know if they don't they won't get any money from you now or ever again.

sheetmagnet

Got the balance down to $700 (found 1 payment, credited it, found another pending, cancelled out the $350 repo fee, etc). Hope to get it back tomorrow. Afterwards, switching banks first chance I get.

das2123

Are there any credit unions that are open to the public in your area? They have better rates, usually, and in my own experience, are much better people tp deal with.

sheetmagnet

Yeah, I have an account at the local credit union here already... I will be going to them with my car as soon as I get it back (today presumeably).

ponchonutty

How the hell were you paying for it, cash??? Any other method gives you a paper trail so you can so what they are asking. I'd be talking to a good consumer lawyer. There are ways that you won't have to pay much other than a small retainer fee. They'll get their money from Capitol One.

My sister is going through this right now. She devorced my Ex-brother in law a few years ago and since has been remarried. They had a joint credit card through Capital One of which, she asked to be removed from the card. She thought she had. Turns out she wasn't and her ex ran up the card and stopped paying on it. Now, she gets these threatening calls from them. The last call she had with Capital One, she was told her credit is now shot. She said she requested to be taken off the account years prior and they said she couldn't unless the card was paid off first!!!

__________________
2004 Dodge SRT4 <<<<SOLD!!!!


Silverado Ext. Cab 4x4 z71
Pioneer 4900mp
Orion P6.2 Componet sets front
Orion C63 Coax rear
DirectedVideo 9" all in one DVD with surround

sheetmagnet

Yeah I can't help but think that the vikings in the commercials are the same morons running the company.

Got it back at 6:30 PM tonight. The repo guy called me before that and asked me if I had jumper cables... because his truck was dead and "somehow," the battery in my car was dead too. He completely cleaned every personal belonging of mine out of the car (if it wasn't attached to the car, it made its way into a trash bag). The license plate had been removed, and my stainless exhaust tip had been dragged on the ground and broke off the muffler.

This was the perfect culmination of five days of running in circles with Capital One. There are actually a few helpful people in their office that I talked to. The other 9826 people I talked to were worthless. I rudely informed them this morning that after they released the car back to me and I was finished driving it up their asses, I will do what I already informed the rest of you (find another bank).

And yes, in case any of you are wondering, never make a payment to them via Western Union, because WU doesn't track money worth a crap (even though they've been in business for like 150 years right). And guess what the ONLY payment is that Capital One accepts for repo fees? You guessed it, Western Union.

Anyway, got it back, so it can only get better right.

das2123

That's irony
I hope it does get better for you and your pregnant wife . Does capital one not allow you to pay online? Thats how I pay most of my bills now.

ponchonutty

Yeah watch the mail for repo noticeses too. You had to have gotten something. Companies don't like to have to repo stuff if they don't have too.

I 2nd paying online or at least get yourself a checking account where you can either pay online or send payment in. If they won't take a personal check, most banks that you bank with will do certified checks or money orders for free. I never use places like Western Union.

__________________
2004 Dodge SRT4 <<<<SOLD!!!!


Silverado Ext. Cab 4x4 z71
Pioneer 4900mp
Orion P6.2 Componet sets front
Orion C63 Coax rear
DirectedVideo 9" all in one DVD with surround

sheetmagnet

No, well not yet. Every time I would try to check my account online, it gave me a blank list and said I had "no accounts," and redirected me to their auto loan application page. I contacted them a few times about this in the past, and they said it was a glitch, took my information, and told me to wait 48 hours and try again. Long story short, it never worked.

Never got a repo notice from them. This has been an ongoing problem with Capital One, and previously with Key Bank as well (Key Bank "sold" my account and many others to Capital One about a year ago with no warning of doing so until after it was done). I had informed them of this and they had the correct address, but still got spotty statements from them. Key Bank never had the automated telephone payment or online service setup. Capital One did, but like I said had problems with the online service.

I have an account and usually use it... I was under the impression that the "instant payment" with the tracking number was good enough or better than a payment by snail-mail (Key Bank had problems finding both checks AND money orders from me in the past). Capital One charged me $9.95 to make credit card or check payments by phone, so I figured the supposedly reliable service from WU for $12.35 ($7.35 after discount) was a better deal... obviously no luck.

I am trying to set up a new loan through my credit union. That way it can automatically come out of my account and I can pay them IN PERSON if I have to, and eliminate the blind phone conversations and cross-country money trails... and the stupid Vikings always wanting to know what the hell is in my wallet.

sheetmagnet

Got the Neon re-financed through one of the oldest banks around... Wells-Fargo. I signed off on the payoff check today to Capital One, and almost drove down there to stuff it up a viking's butt personally ($1 at a time), but I let them mail it instead...

Funny, much lower payment, plus they gave me extra cash because they appraised my car higher than the payoff... good deal.

das2123

I guess there is a silver lining to everything, huh? Glad to hear you are back up and running.

FemaleRacer

As sad as this is....this is what capital one does. Request (on their letter head) a SIGNED paper showing the transfer of title to the new credititor/credit union. I had a car loan that was transfered from them to another institution. Whan i finished paying off my car to the new institution i of course requested my car title. They said that capital one never sent it to them. I called the DMV and sure enough-they were still the leinholder. I called them and asked them to release the title and they tried to tell me I never payed off the car...THREE YEARS LATER! I showed them the loan papers from the new institution and my payments. They said unless I had a letter on their letterhead that was signed saying hat it was transfered than there was nothing they could do. And they wanted thousands of dollars to pay off the car. I still don't have the title...and am taking them to court....so get everything in writing!!!!

connermt

Make sure the repo didn't get so far as to jack-up your credit rating!!!

sheetmagnet2

Just got the mail today with everything certified paid-in-full.