Abs system fail -life risk

[roey]

Critical ABS problem -risk life
My daughter owns Chevrolet car type Aveo ls .
The car production year 2008 ,
This car treated\serviced ONLY in GM authorized garage and stand all the
services needed by time\distance,
Last week the car enter (the same garage we receive the service for last 4
years) for "big treatment service" =10,000 K"M
the care did not face any problems before the service and no warning lights
.
The service included : brakes,timing chain,oil,filters ........... and cost
over 650us$

The car was picked up same day and after few days less then 40 k"m driving (25 miles) -the
car went of control during driving at a speed of 50 kmh (34mph) and the
breaks did not function the car engine noises loud and the car shudder
performance ,
the car was stopped only by hitting other car (accident) ,
lucky with no body hurt only car"s damage .

we called the garage and were asked to bring the car -that what we have done
, after half day of connecting to computer and driving the car by the garage workers,
We were advised to come and receive the car back "everything is ok -the car
is safe for driving " !
The day after during driving the car -the same event happened -the car lost
again its brakes !!!! once again we were lucky with no harm to anyone.

Again we contacted the garage and were told NOT TO TOUCH the car , the
garage people will come to pick up the car.
The car was picked up -and after over 5 days of testing -no indication was
found ,
We were told that the problem in the car is "ABS SYSTEM PROBLEM" -SAME
PROBLEM WHICH APPEARS IN RECALL OF ALL CHEVROLET CARS
YEARS 2007-2010 " !

We asked the garage to fix it immediately - the garage owner contacted UMI (GM OWNER IN ISRAEL)
and advised on the problem and asked the approval to replace the ABS system
with no charge , but was refused !!!
UMI office advised that eventhough the problem is same problem as the recall
subject , the car year (2008) was not included in the recall list
(2009-2010),
That is opposite to the garage owner advise that its the same ABS SYSTEM
PROBLEM as the recall reason !

When we asked the garage to let us have written document of the ABS system
problem -we were refused !
When we asked the garage to let us written document that the car safe
driving -we were refused !
The garage owner told us he was instructed by UMI not to give any written
information -BUT WARNS US NOT TO DRIVE THE CAR!

We are lost now -the car "stuck" in the garage, we can not drive it from
safety reasons or sale it ,
We are asked to pay over 1,800$ on our account to replace the ABS system
although its original system problem.

We wish to learn if anyone with same car Aveo ls year 2008 -faced\face same problem ?

Your help on this issue is needed .

Thank you for your attention,
Best regards,
Egozi Roey
Tell:+972-3-9242496
Mobile:+972-52-6955540
Fax:+972-3-9324163
email:d_l_@netvision.net.il

[bellaCuba]

Wow, what a mess. Sounds like your daughter is alright too, luckily.

I don't have any experience with the vehicle you mention, but I wanted to suggest not only gathering info "on what to do next" or "others who have encountered this dilemma".... but to also inquire about getting a lawyer. Consulting lawfirms, getting reviews of firms, and looking into the litigation route. It doesn't sound like anyone is willing to help, meanwhile you are out cash & a vehicle. That's just my added input. Good luck with everything...

[roey]

Originally Posted by bellaCuba

Wow, what a mess. Sounds like your daughter is alright too, luckily.

I don't have any experience with the vehicle you mention, but I wanted to suggest not only gathering info "on what to do next" or "others who have encountered this dilemma".... but to also inquire about getting a lawyer. Consulting lawfirms, getting reviews of firms, and looking into the litigation route. It doesn't sound like anyone is willing to help, meanwhile you are out cash & a vehicle. That's just my added input. Good luck with everything...

Thank you Cuba for your reply,
At present I need to learn the subject ,
I'm not tech. Or cars prof. Just normal person
Trying to drive safe back home ....
After I will have more information and other
People thoughts/advise/ same events I will know
How to act , at present I'm just confused !
And I am wondering if Gm/Chevrolet managers
Understand how risky this information and will
Ignore it .
I have one more obstacle - I'm not located in
The USA ( Israel ) and have no way to contact
Directly GM/Chevrolet - all my application
Were turned as result !

[bellaCuba]

I have a bit more understanding of your position now. Awful one. I don't know how your area is, as in, how many Chevy dealers you have, or how many independent "reputable" shops you have. One possible route to take in gathering information, is to tow the vehicle to another Chevy dealer and have them inspect the prior work. Or towing to another independent shop, for a similar review.

As a technician, we are supposed to test drive the vehicle after certain work has been done, such as brakes or suspension, in order to confirm the repair or verify that there are no other issues after. Did the dealer do this? Is this a common practise there? These are some questions to ask. The second and third evaluations will also help document your case/problem. The 2nd & 3rd evaluations of the vehicle should have detailed informartion on what their opinion of the issue is and to also include some sort of explanation or proof as to why they concluded to said problem.

I hope you are able to gather all the information needed to be able to proceed and take the best route possible.

[roey]

Originally Posted by bellaCuba

I have a bit more understanding of your position now. Awful one. I don't know how your area is, as in, how many Chevy dealers you have, or how many independent "reputable" shops you have. One possible route to take in gathering information, is to tow the vehicle to another Chevy dealer and have them inspect the prior work. Or towing to another independent shop, for a similar review.

As a technician, we are supposed to test drive the vehicle after certain work has been done, such as brakes or suspension, in order to confirm the repair or verify that there are no other issues after. Did the dealer do this? Is this a common practise there? These are some questions to ask. The second and third evaluations will also help document your case/problem. The 2nd & 3rd evaluations of the vehicle should have detailed informartion on what their opinion of the issue is and to also include some sort of explanation or proof as to why they concluded to said problem.

I hope you are able to gather all the information needed to be able to proceed and take the best route possible.

Dear Cuba,
Thank you once again for all written advises,
I am sure it will help me ,

I have a question if it's ok by you :
As I can not apply directly to GM/Chevrolet
Complain/ service ( I'm out of the USA )
Can you forward my "story" to them using
Your local (USA ) possibilities ( contact)?
Regards
Roey

[bellaCuba]

Sure, I don't mind... I know I will need the owner's information at least (Such as name & contact info) & also the VIN number.

Before going this route, let me try to find a direct online connection for you. Sometimes these forums are sponsored by dealers. So let me try to find some info on that. Any info pertaining to the vehicle, you should probably private message me instead. 1st let me see what I can find.

[roey]

Originally Posted by bellaCuba

Sure, I don't mind... I know I will need the owner's information at least (Such as name & contact info) & also the VIN number.

Before going this route, let me try to find a direct online connection for you. Sometimes these forums are sponsored by dealers. So let me try to find some info on that. Any info pertaining to the vehicle, you should probably private message me instead. 1st let me see what I can find.

Dear Cuba ,
Once again thank you ,
What is vin number ? ( wrote earlier I'm not
Cars prof. ) is it the engine number?
Where do I find that vin number ?
In Israel we have car plate number or
Car body number ( in the car certificate paper)

[bellaCuba]

Yes that would be the number... VIN is Vehicle Identification Number.

Did you say you have written to other forums? Which? I would like to visit those as well. If you have not posted to any others, I would suggest posting to a CHEVY specific forum. This particular forum is not sponsored by any dealer, but a Chevy specific one will most likely be. This way you can contact the Dealer/Manufacturer via the forum, and any questions can be directed to you or your daughter. I don't mind aiding in setting you up.

Also, are you typing in English or using a translating service or Google? Just curious.

[roey]

Originally Posted by bellaCuba

Yes that would be the number... VIN is Vehicle Identification Number.

Did you say you have written to other forums? Which? I would like to visit those as well. If you have not posted to any others, I would suggest posting to a CHEVY specific forum. This particular forum is not sponsored by any dealer, but a Chevy specific one will most likely be. This way you can contact the Dealer/Manufacturer via the forum, and any questions can be directed to you or your daughter. I don't mind aiding in setting you up.

Also, are you typing in English or using a translating service or Google? Just curious.

Wow - I did not expect it will go this direction
I thought to myself I will write my issue
And get short replies like "yes " or "no"
Or my car had same problem .....
Any way , I did write in Chevrolet forum
On the Aveo ( my type car) and received
One reply - but not what I expected ..

We do not have "dealers" in our country
We have one importer for one or two types
Car , in Israel UMI is the importer of almost
All American cars : Buick, Chevrolet, Pontiac
The importer is also the cars components / elements
Exclusive supplier , that means that your
Are in the "hands" for the importer !
Also - you are allowed to get service only
In authorized garage by UMI if you wish
To receive the 3 years guaranty and responsibility
In case of car problem - if you use alternative
Elements components you loose any guaranty ,
You new to understand that Israel is very small market
Compare to the USA , and the service we receive as well
As the type of cars are not very high compare
To you receive in the USA ,

No I am not using google translate ,
I'm trying my best writing directly ( but as I can see the page I am using
Writing you - fixing English mistakes automatically )
Regards

[MikeCStig]

The Aveo was possibly one of Chevrolet' s biggest mistakes. The materials used to build it were cheap and flimsy. You may have noticed when you bought it that it was a cheap car... the price was low for a reason. The ABS was just one on a long list of problems people find with the Aveo. It also had that ignition switch problem that plagued so many GM vehicles, electrical problems, and sometimes even bits of the flimsy interior trim would break or fall off. The best thing to do with a Chevy Aveo is get rid of it. Even if you get the ABS issue fixed, something else will go wrong over and over again.

[bellaCuba]

Originally Posted by roey

Wow - I did not expect it will go this direction
I thought to myself I will write my issue
And get short replies like "yes " or "no"
Or my car had same problem .....
Any way , I did write in Chevrolet forum
One reply - but not what I expected ..

hahaha. So twice it not go as expected? I hope that's not a bad thing. I will see if I can find that forum you visited, make sure that one of the Chevy guys sees your post. Then hopefully you will be set up with them & they will be able to guide you through any possible actions to take.

Originally Posted by roey

No I am not using google translate ,
I'm trying my best writing directly

The main reason I asked is because if you were using the translate features, I would have to be extra careful on my grammar and spelling in order for the "translators" to function properly. Your English is definitely good enough to understand. That's all.

I'll check in tomorrow, after hopefully finding your other post. Cheers!

[roey]

Originally Posted by bellaCuba

hahaha. So twice it not go as expected? I hope that's not a bad thing. I will see if I can find that forum you visited, make sure that one of the Chevy guys sees your post. Then hopefully you will be set up with them & they will be able to guide you through any possible actions to take.


The main reason I asked is because if you were using the translate features, I would have to be extra careful on my grammar and spelling in order for the "translators" to function properly. Your English is definitely good enough to understand. That's all.

I'll check in tomorrow, after hopefully finding your other post. Cheers!

Dear Cuba ,
hope the weekend went well by you,
i checked the VIN and found 3 numbers- and i hope i am not wrong then its :
Engine type :F14D3
Engine # F14D3633100K
Car Body # KL1TM54708B148212

By the way during the weekend i received again the bellow reply from GM :

Dear Roey,


Greetings from Chevrolet! Please accept our apologies regarding the delay
in our response as we have been receiving an overwhelming number of emails.


As much as we would like to assist you, we can only assist customers who are
within the U.S.A. We recommend that you get in touch with our GM office in
your country to have this concern addressed. They would have the necessary
resources and contacts to assist you properly.


To get in touch with our GM Office in your country, simply visit the
following URL: http://www.gm.com/select-a-country.html and choose the most
appropriate option until you reach the “Contact Us” page for your country’s
site.


We apologize for any inconvenience but wish to ensure your inquiry is
handled in a timely fashion.


Thank you again for taking the time to contact Chevrolet.


Darcy
Chevrolet Customer Assistance


[THREAD ID:8-11NZY95]

[bellaCuba]

Ahhh... see? Then I would have only been able to get you this far, myself. I wish you the best of luck in resolving the safety concerns & be able to have a vehicle to use. I'm in the USA, myself.

I really hope the links they provided will help!

[j cAT]

if the vehicle was sold before the GM bankruptcy GM stated it is not responsible because , the old GM is dead.

the vehicle being 8 yrs old is past any warranty. you are resonsible.
GM does have ABS failures on most all of the vehicles they have produced. the controlling systems are of a defective design and in the wrong locations with brake lines that corrode .

No way is GM going to pay for this repair. though my guess is that repair shop did damage something when they worked on it . perhaps a electrical connector or a ground .

what happened exactly when the brakes failed ? examples PEDAL TO FLOOR / PEDAL PULSATING / HARD PEDAL WILL NOT DEPRESS / PEDAL GOES TO FLOOR AND WILL NOT COME BACK UP TO NORMAL ?

[roey]

Originally Posted by j cAT

if the vehicle was sold before the GM bankruptcy GM stated it is not responsible because , the old GM is dead.

the vehicle being 8 yrs old is past any warranty. you are resonsible.
GM does have ABS failures on most all of the vehicles they have produced. the controlling systems are of a defective design and in the wrong locations with brake lines that corrode .

No way is GM going to pay for this repair. though my guess is that repair shop did damage something when they worked on it . perhaps a electrical connector or a ground .

what happened exactly when the brakes failed ? examples PEDAL TO FLOOR / PEDAL PULSATING / HARD PEDAL WILL NOT DEPRESS / PEDAL GOES TO FLOOR AND WILL NOT COME BACK UP TO NORMAL ?

Thank you for your reply,
sounds very bad -if the GM knew\knows the ABS in the cars they sell\sold is "life risk" and avoid it !

As per your question : the breaks pedal just failed to floor , and after the engine was shut down and re started all came to "normal" and the pedal function normally,
Roey