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Old 11-04-2014, 02:32 PM   #1
jschear
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lacrosse engine

I have 2013 lacrosse has less than 11000 miles has been in shop for six weeks. first time went in for miss had to change out head took four weeks. got it back did fine in town first trip out engine light came bake on for timing problem they've had it two week there in process of changing all timing chains. I've had 4 gmc in a row all have had problems time to change
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Old 11-04-2014, 06:47 PM   #2
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Re: lacrosse engine

You might want to look into the New Mexico Motor Vehicle Quality Assurance Act, (Lemon Law). If your car has been in the shop for 30 days and has not been repaired properly after 4 attempts you may qualify for a refund or a replacement vehicle by the manufacturer. HTH
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Old 11-04-2014, 09:54 PM   #3
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Re: lacrosse engine

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Originally Posted by jschear View Post
I have 2013 lacrosse has less than 11000 miles has been in shop for six weeks. first time went in for miss had to change out head took four weeks. got it back did fine in town first trip out engine light came bake on for timing problem they've had it two week there in process of changing all timing chains. I've had 4 gmc in a row all have had problems time to change
Hey there,

Very sorry for this! Please send us a private message along with your VIN, current mileage, contact information and a preferred dealership. We would be happy to reach out to them and assist the best way possible. Looking forward to your reply.

Patsy G
GM Customer Care
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Old 11-06-2014, 06:07 PM   #4
jschear
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Re: lacrosse engine

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Originally Posted by GMCustomerService View Post
Hey there,

Very sorry for this! Please send us a private message along with your VIN, current mileage, contact information and a preferred dealership. We would be happy to reach out to them and assist the best way possible. Looking forward to your reply.

Patsy G
GM Customer Care
thanks for your concern got car back today 11-06-14. seems to be ok but last time it was fine until road trip will see this weekend. will let you no. car has 11672 miles
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Old 11-06-2014, 11:09 PM   #5
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Re: lacrosse engine

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Originally Posted by jschear View Post
thanks for your concern got car back today 11-06-14. seems to be ok but last time it was fine until road trip will see this weekend. will let you no. car has 11672 miles
Sounds good. Glad to hear that things seem to be going well so far. We will be sure to be on the look out for your updates, and see if further assistance will be needed. Have a good night.

Patsy G
GM Customer Care
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Old 11-10-2014, 09:27 AM   #6
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Re: lacrosse engine

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Originally Posted by jschear View Post
thanks for your concern got car back today 11-06-14. seems to be ok but last time it was fine until road trip will see this weekend. will let you no. car has 11672 miles
Don't expect much from these GM Customer Care people. They are just gathering info (your VIN. location, etc. ) I have never heard of them ever helping anyone on this or the other GM site I visit. The best they do is get back to you with a sales quote.
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