Automotive Forums .com - the leading automotive community online! Automotive Forums .com - the leading automotive community online!
Automotive Forums .com - the leading automotive community online! 
-
Latest | 0 Rplys
Go Back   Automotive Forums .com Car Chat > GMC > General Discussion
Reply Show Printable Version Show Printable Version | Email this Page Email this Page | Subscription Subscribe to this Thread
 
Thread Tools Search this Thread
Old 04-16-2015, 04:23 PM   #1
AF News Desk
Your Source For Auto News
 
AF News Desk's Avatar
 
Join Date: Mar 2011
Location: Champaign, Illinois
Posts: 337
Thanks: 42
Thanked 57 Times in 30 Posts
GM launches software that flags recalled vehicles on dealer lots

General Motors is rolling out new software this month for dealerships to make it harder for them to mistakenly sell a new vehicle that’s subject to a recall, without first performing the recall work as required.
“We consider safety a core value, a core priority,” Tim Turvey, GM global vice president of customer care and aftersales, said in a telephone interview Monday.
The software tools will be phased in through the third quarter, he said. First up is an “incentive lookup block,” Turvey said.
Just as it sounds, the software will prevent dealerships from looking up what incentives apply to a particular vehicle if it is subject to recall and there is no record of the work being done, GM said.
The initiative comes after GM recalled an all-time record 27 million vehicles in the U.S. last year in the wake of its ignition-switch safety crisis. As of Friday, GM's claims administrator had approved compensation for 84 victims of fatal crashes involving the switch.
High usage
Dealerships can and do look up vehicle identification numbers to check whether a vehicle is subject to a recall, but they can look up only one vehicle at a time on a National Highway Traffic Safety Administration website, experts said. It also can be difficult for a megadealer operation to keep up-to-the-minute tabs on exactly which vehicles are on which lot.
Linking the recall data to incentives gives the recall data a much higher profile, Turvey said.
“We get about 50,000 inquiries a day” from dealerships looking up incentives, Turvey said. “We know it has unbelievable usage.”
NHTSA supports
NHTSA Administrator Mark Rosekind praised GM’s initiative, in a speech and question-and-answer session at the World Traffic Safety Symposium in New York on Friday.
“There is no legal requirement today for GM to make these changes,” Rosekind said. “There’s a lot of innovation going on. It’s a pleasure to acknowledge GM.”
Rosekind said GM’s action was in response to a case in Pennsylvania, where a dealership was fined for selling new vehicles without first performing required warranty work.
Separately, NHTSA confirmed Rosekind was referring to Chapman Chevrolet in Philadelphia. The dealership agreed to pay a $50,000 civil penalty for selling 23 new vehicles without required warranty work, and the case was settled Oct. 1, according to NHTSA records.
Carrot and stick
Rosekind said the GM changes have both a “carrot” and “stick” aspect.
The carrot is that GM also is coming up with a way to highlight for dealers how much revenue they stand to gain as compensation from GM for performing recall work, he said. The stick is the dealership’s inability to apply incentives until the work is done, the NHTSA administrator said.
GM’s Turvey said: “The carrot is, not only is this the right thing to do, we are bringing attention to the fact that there is money in this for [the dealer], to make sure these are done before they are retailed.”

http://www.autonews.com/article/2015...on-dealer-lots
__________________
-----------------------------------
Have a news tip/idea? Let us know!

Email newsdesk@automotiveforums.com or send us a private message with a link to the content you think AF Members should check out!
AF News Desk is offline   Reply With Quote
 
Reply

POST REPLY TO THIS THREAD


Bookmarks
Go Back   Automotive Forums .com Car Chat > GMC > General Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 10:16 PM.

Community Participation Guidelines | How to use your User Control Panel

Powered by: vBulletin | Copyright Jelsoft Enterprises Ltd.
 
 
no new posts