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Old 10-14-2013, 09:14 AM   #1
Malski1972
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possible starter problems

I have a 2011 Acadia SLT with 84K miles on it, mostly highway. SHortly after I purchased it, every once in a while when I would go to start it, the starter's drive gear would just freewheeel and not engaged. I would turn the key back off, wait a second, try again, and it would be find. this would happen maybe once every 4-6 months. Today it happen for the third time this month and it happen three times in a row. Is this a bad starter soleniod or possibly something else? I am praying it's nothing major or can wait another month or two as I just spent over $1200 for new tires, oil change, and a few other minor maintenance services.

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Old 10-15-2013, 04:16 PM   #2
GMCustomerService
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Re: possible starter problems

Malski1972,

I am sorry to hear you are having this concern. If you would like you can private message me your VIN so I can look further into this for you.

Erica Tiffany
GM Customer Care
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Old 10-29-2013, 06:23 AM   #3
Malski1972
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Re: possible starter problems

Did you get my private message with VIN number?

Thanks - Michael
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Old 12-10-2013, 10:11 AM   #4
Malski1972
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Re: possible starter problems

Would Erica or another GM Customer Care representative please reply? I never received any follow up from my private message.

Michael
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Old 12-10-2013, 02:38 PM   #5
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Re: possible starter problems

Michael you should not wait for in depth help as this is 2 months now, they generally look for recalls or TSB's that might apply to your issue. What you describe is a bad starter drive, the starter should be repaired or replaced to fix this.
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Old 12-11-2013, 11:48 AM   #6
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Re: possible starter problems

Michael,

I have replied to your private message. I apologize for the delay.

Erica Tiffany
GM Customer Care
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