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07-10-2012, 02:28 PM
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#1 | |
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AF Enthusiast
Join Date: Feb 2009
Location: Palm Desert, California
Posts: 610
Thanks: 108
Thanked 44 Times in 40 Posts
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Props to Tamiya USA
I started the Ferrari 360. I assembled the engine block and transmission that consisted of 4 parts. I washed and set it out to dry. Somehow my puppy got a hold of it and chewed it up. I contacted them Friday evening. They got back to me yesterday and the parts were in my mailbox today. I even told them my dog ate it and I offered to pay for it and they refused payment.
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07-10-2012, 04:14 PM
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#2 | ||
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AF Fanatic
Join Date: Feb 2004
Location: Hartford, Connecticut
Posts: 5,601
Thanks: 7
Thanked 108 Times in 103 Posts
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Re: Props to Tamiya USA
Quote:
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In Progress    
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07-10-2012, 04:47 PM
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#3 | |
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AF Enthusiast
Thread starter
Join Date: Feb 2009
Location: Palm Desert, California
Posts: 610
Thanks: 108
Thanked 44 Times in 40 Posts
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Re: Props to Tamiya USA
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07-10-2012, 05:15 PM
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#4 | |
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AF Enthusiast
Join Date: May 2009
Location: Tucson, Arizona
Posts: 1,469
Thanks: 12
Thanked 126 Times in 120 Posts
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Re: Props to Tamiya USA
Hemi Killer - that's awesome that they stand behind their products and provide such customer support. I once bought a 1/12 scale Lotus kit back in the mid 80's and it didn't have instructions and they sent me the instruction book and a fresh set of decals for the kit. I never object to paying the high prices of a Tamiya kit since they raised prices a couple years ago because they provide such service - I have found the only USA modeling company that does this is "Model Expo" in Florida - they make wood ship and airplane models. - Thanks for sharing your experience - most people only post complaints - John
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07-10-2012, 06:41 PM
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#5 | |
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AF Enthusiast
Thread starter
Join Date: Feb 2009
Location: Palm Desert, California
Posts: 610
Thanks: 108
Thanked 44 Times in 40 Posts
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Re: Props to Tamiya USA
I own an online retail business so I know how it is. We need all the good press we can get
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07-12-2012, 09:50 AM
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#6 | |
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Blarg! Wort Wort Wort!
Join Date: Mar 2006
Location: Quezon City
Posts: 2,120
Thanks: 64
Thanked 101 Times in 100 Posts
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Re: Props to Tamiya USA
wow. props to tamiya usa for the free replacement part.
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olly olly oxen free |
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07-12-2012, 11:43 PM
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#7 | |
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AF Moderator
 
Join Date: Sep 2002
Location: Fort Worth, Texas
Posts: 3,246
Thanks: 31
Thanked 314 Times in 241 Posts
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Re: Props to Tamiya USA
That's how the service is supposed to be. How sad it is that we almost forgot about it and when something like this happens, we consider this not a norm, but a miracle. WTG Tamiya.
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The client is not always right. - Enzo Ferrari ItalianHorses.net    
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