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04-25-2005, 10:57 AM | #1 | |
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Recall Out Already on LaCrosse
For anyone interested. Recall announcement on Buick LaCrosse.
Quote: "GM also recalled 69,037 of its 2005 model year Buick Lacrosse and Buick Allure sedans, which went on sale last year, for a potential problem with a brake part that could lead to brake loss. GM said it was aware of a low-speed crash, which did not result in any injuries, as a consequence of the potentially faulty brakes".
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04-25-2005, 06:13 PM | #2 | |
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Re: Recall Out Already on LaCrosse
Yup and the recall sucks to do. It takes about 30 miutes to do and we get 18 minutes of pay for each one.
What you did say was the problem is with the retaining clip that holds the brake booster rod to the brake pedal. The clip can fall off and the rod would come off which would cause a loss in brakes.
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04-25-2005, 10:18 PM | #3 | |
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Re: Re: Recall Out Already on LaCrosse
Thanks for the additional info Flatrater. Doesn't sound that bad unless you happen to be the unfortunate person that had the accident.
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04-28-2005, 09:06 PM | #4 | |
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I haven't received anything in the mail yet from GM. I wonder if it is too soon to take my car in? Are all of the early production models being recalled. Doesn't sound like something I'd like to have happen to my brakes when I needed them!
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04-29-2005, 08:58 PM | #5 | |
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Re: Recall Out Already on LaCrosse
Received the recall notice in the mail today (4/29/05),
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05-04-2005, 11:13 AM | #6 | ||
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Re: Re: Recall Out Already on LaCrosse
Quote:
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05-04-2005, 11:27 PM | #7 | ||
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Re: Re: Re: Recall Out Already on LaCrosse
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05-06-2005, 12:28 AM | #8 | |
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Re: Re: Re: Re: Recall Out Already on LaCrosse
: That is quite an ordeal you went through. The worse part of the whole story is the greasy handprint. I would have gone ballistic.
At least you got it done and are safe.
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05-06-2005, 02:45 PM | #9 | |
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Regarding the greasy handprint....I forgot to mention this: As I was leaving the dealer that ended up doing the repair, the service advisor said "You will probably be receiving a questionaire from Buick asking about how we did our job. That questionaire is very important to us and to me - it's how I get paid. If you bring it in and fill it out here, and indicate that everything was satisfactory, we'll give you a free oil change"! That was said to me before I took the car back the second time. Now I have a dilemma....do I take the questionaire back and fill it out the way he wants in return for a free oil change, or do I fill it out honestly and let the chips fall where they may?? I wonder if the manufacturers know what a joke these questionaires are anyway. I guess they're between a rock and a hard place, they want their dealers to do a good job and for their customers to be satisfied, but its difficult to have any leverage over their dealers to make them do a good job. I think one of the problems is that there is such a hign turn over rate at car dealers, from salespeople, to service, to parts, it's often very difficult to find someone who's been on the job long enough to have any real product knowledge or even an understanding of their own job. Part of the problem of keeping people are the long hours and low pay - dealer charges $76.00 hour labor. How much of that does the tech get? $50.00 and $100.00 salesman commissions on a $25,000.00 vehicle. Another example of what this means to a customer: Today I went to the local Chrysler Jeep dealer (owned by the same owner as the first Buick dealer I went to by the way) I needed a tube of touch up paint for my PT Cruiser - Black. Went to Parts and told them what I needed but forgot to have my paint code with me. The clerk couldn't help me without that code ("I'm kinda new here" he said.) so I had to walk back to my car and get the code off the door. Back I went. Now, this guy needed help looking up the parts number in the book so went for help. Back he came with the boss. Between the two of them they found out the bin number the paint was in. Off he went. A good five minutes later back he came. "It's not there" he said. "Couldn't find it or don't have it" I asked. "Don't have it" he replied. "It's special order". Now this is Black paint remember! Not some low volume color. "Do you want me to order it for you"? he asked, as I was walking out. I kinda gave him a disgusted smile and said "no"! Why should I patronize a store that can't/won't carry a decent inventory of things people need - such as touch up paint? Why should I drive all the way across town for a $6.00 item just to be a good loyal customer to my dealer? I won't! Next time I buy a car I'll be looking just as hard at the service and parts departments as I do at the product!
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05-06-2005, 08:51 PM | #10 | ||
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Re: Recall Out Already on LaCrosse
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The free oil change deal they told you about will get the dealer in trouble if GM finds out. Dealers are not allowed to buy good surveys. I check my customers surveys online daily. We get a copy of every survey with your name right on it. I do make a mental note of people who give me bad surveys and I take action against them in my own ways. I will not go above and beyond to fix there car problems. My paycheck isn't changed because of surveys. I do get a monthly bonus for the surveys but one bad one will not affect my scores enought to change the bonus. I have worked for the same dealership for 14 years now. I am 100% trained by GM and am a master ASE tech. Our shop labor rate is 69 dollars a hour and I make 16 dollars for every hour of work I do, so you can do the math. Concerning this recall, it is a pain in the ass and you do have to be a contortionist. The directions in the recall have mistakes in it. Also when it comes to recalls someone has to be the first. The problems you encountered are GM's as well as the dealers fault. At one time when a recall came out GM would send a list of cars and owners names along with enough parts to do enough cars to begin with. But now GM doesn't send the parts. It takes a good parts manager to order the parts ahead of time so they have them in stock. We have done most of our Lacrosse recalls and the parts were stocked never had to order one. The parts manager has to see a new recall come out and read the recall to see what parts are needed. We have a web site that shows GM memo's including new recalls. If managers don't read the memos they have no way of knowing until its too late.
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05-08-2005, 10:01 AM | #11 | |
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Re: Re: Recall Out Already on LaCrosse
Being a consumer is one thing but if you're a tech then its better IMO not to take these matters too personal. GM and its dealers have a proven track record and can defend themselves. However, consumer input and satisfaction is what will make or break GM and other US car manufacturers over the next several years. So I believe that it is the dealer's perogative as to what they offer to either buy or maintain customer loyalty. Just remember the Japanese automakers don't fight fairly. GM and its dealers are fighting for survival.
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11-26-2005, 10:40 PM | #12 | ||
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Re: Re: Recall Out Already on LaCrosse
Quote:
Popeye |
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12-03-2005, 06:10 PM | #13 | ||
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Re: Re: Re: Recall Out Already on LaCrosse
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Another thing that gets me is if the car owner has a bad experience with the service writer they feel the need to kill me on the part of the survey that deals with my job. I have gone thru 4 service writers this years and just because they didn't know their job the car owners lkilled me on my surveys. As a shop foreman I am just as hard on the idiots I work with. I have no tolerance for shoddy repairs. I am not shy when it comes to dealing with my techs, they know when I am after them, they know where I stand. The repair must be done right the first time and it must be done per GM no second chances. I wisgh I could sit here and defend dealer techs but frankly some of the techs I have met make it hard for me to call them techs. I perfer to call them parts swappers who need to be removed from the gene pool because they have sulled the water to no end.
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12-05-2005, 10:22 PM | #14 | ||
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Re: Re: Re: Re: Recall Out Already on LaCrosse
I wish you were in my area. I find too many S/M's who don't seem to care about your car or weather it is fixed or not. You sound like a good guy. Dont change because of a few jerks. Popeye
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