Navigating the Hyundai WebTech service database

[twospirits]

Navigating The Hyundai WebTech System

Introduction / History

The Hyundai Service Technology Website, the key component of which is WebTech, is a online version of the InfoTech Service Information system that Hyundai Dealerships have at their disposal. The database is constantly updated to provide the technicians and DIY Hyundai owners the latest in Technical Service Bulletins (TSB), shop manuals, How To's and schematics for Hyundai models.
At present, Hyundai is the only automaker that allows the use of their technical data open freely to the public.
There are two versions. The Dealer one and the Consumer one. This guide refers to the consumer one.

The following is provided as a guide on navigating/customizing Hyundai Webtech to find information on your specific vehicle the first time you visit it. This way you would be able to search the database more accurately for any specific problem/solution you may be encountering with your vehicle. You can use the following quick access links to sections within this guide.


Location:
Hyundai Webtech can be located at the following web address...

http://www.hmaservice.com/

Requirements:
There are also several requirements to use the site, which are outlined below...

Microsoft Internet Explorer 5.5 or higher

Windows 98/NT/2000/ME/XP
Adobe Acrobat Reader



Adobe SVG Viewer

Macromedia Flash Player

Note: Unfortunately, HMA choose to use coding that only IE can use and thus, other browsers might not work/show the frames/links correctly. You can navigate WebTech without these programs but you will not be able to see all the contents, especially diagrams, pictures, etc. WebTech will NOT work with Firefox.


Accessing the Webtech Interface:
Once you click on the link you will be presented with the Welcome/Login screen.
(Since June 2005, access to the Hyundai WebTech site requires a username and password).




Login Access Menu
To the left of the screen is a menu which has the following listings...

1- Login -Takes you to the Welcome login page. (first page you see when you enter the site, see below)
2- Site Requirements -Takes you to the page listing the site requirements.
3- Feedback -Takes you to the Website Feedback Form page. (see below)
4- Links Page -Takes you to the Hyundai related links page. (see below)

Login:
Accessing WebTech is done through the main Welcome page. You log in by entering your username and password in the appropriate textboxes. (If you do not have one, you need to set up a new account, see below).



If you have forgotten your password, click on the "Forgot your password?" link and you will get the following screen.



Once you enter your email and click on the "Send Password" button, you should be getting your password via email within a few minutes.

New Account:
If you do not have a username/password, you will need to create one.
1- You should already be at the main Welcome page.
2- Select the "Click Here to register for an account" link. (below the Login button).
You will then be presented with the following window.



3- Fill in the requested information on the account creation page. Make sure you provide a valid email address which your password will be sent to.
3- Click the "Create Account" button. Your account will be created and you will be getting an email with your password within a few minutes.
4- On the page that comes up, click on the "Back to login page" link.
5- Open another internet window, check for the email from Hyundai.
6- Enter the username and password from the email.
(If you do not get the email within a few minutes, click on the "Forgot your password?" link and it will be resent.)
7- Save the email with your password. The password is computer-generated and is hard to remember. Registrants have expressed their concerns over this and Hyundai has stated that they will have a change password option in the future. But for the mean time, save the email with the password.

Welcome screen
Once you have signed on you will be presented with the Welcome screen and menu.


Site Map Menu
To the left of the Welcome screen is the Welcome Site Map menu.

Here is a brief description of the links available from this navigation bar. The information that is most likely to be useful to owners is marked in light blue.

1- Hyundai Logo
Clicking on this or Home anywhere within WebTech will bring you back to the WebTech Welcome page.
2- Service Information
This goes to the main technical sections of WebTech, the online version of the InfoTech service information system used by Hyundai Technicians. It is a treasure trove of technical information.
(For more detailed directions on how to navigate the service section, click here.)

Info (section)
3-Home
Brings you back to the WebTech Welcome page.
4-My Profile
Displays information about your user profile
(cannot change any settings at the present time, although Hyundai has said it will change this in a future upgrade)

5-Site Requirements

Describes the necessary tools needed to view the site properly, such as Adobe Acrobat Reader, SVG Viewer and Macromedia Flash Player, with links to download them if necessary.
6-Contact Us
Goes to the website feedback form.

Technical Training (section)
7-Classroom Courses
Listing of courses offered by Hyundai to their service employees.
8-Online Courses
Here you can view online courses offered to Hyundai service employees. There are courses in Automotive Electrical, Noise, Vibration & Harshness (NVH) and other interesting topics.
9-Course Publications
Course materials available for purchase by service employees.

Scan-Tool Updates (section)
10-Hi-Scan Updates
Updates for the Hyundai Scan Tool. (Service Technicians only)11-How To Upgrade
Instructions on how to update the Hi-Scan software.
12-Latest Software
Latest software for the Hi-Scan Tool.

Tools & Equipment (section)
13-Hyundai SST
The Essential Service Tool survey page outlining the special tools needed to work on Hyundai vehicles.14-New Dealer Kit
Request form to order the Special Tools.
15-Tool Supplier (SPX)
Special Tools contact information.
Hyundai Links (section)
16-Links Page
Links to internal Hyundai related websites.

Familiarizing yourself with the interface:

WebTech Service Information

Once you click on the Service Information link, you will be presented with the following screen. There is a general welcome message to the right of the screen.

The screen is comprised of 4 sections (outlined above)..

1- Contents Menu Section
2- Model Vehicle Section
3- Contents Results Pane
4- Publication Selected Pane

Note: Depending what you select in the Contents (1) will show in the contents pane (3).

The contents selection differ between consumer and dealership view.
Consumer view..



Dealership view




Content Menu Description
1-Select the appropriate tab in the Contents menu section (1)

The available tabs in the Content section are...

• What’s New. A list of recently issued or updated technical documents.

• Shop. Shop Manuals: Technical information for inspection, removal and replacement of many parts of the vehicle.
• ETM. Electrical Technical Manual: Includes more than just schematics.
  • Electrical Wiring Diagram.
  • Electrical Connector Map. Included in Electrical Wiring Diagram* and shows pinouts for connectors in that section.
  • Circuit Description. Included in Electrical Wiring Diagram* and gives a description of how the various circuits and the devices attached to them work.
  • Location Indexes. Links to photographs of electrical system components installed on the car. Note that although the photos are to show electrical information, they are an excellent reference to see what the car looks like under the trim panels.
    • Component Location Index. Shows all the electrical devices in the car.
    • In-Line Connector Location Index.
    • Ground Location Index.
    *Connector Map only for later models, starting with 2005 Accent, Elantra, Tiburon, Tucson, Santa Fe; and 2006 Sonata and Azera. For earlier models, there is no connector map, and the Circuit Description comes after the Location Indexes.

• TS. Trouble Shooting Manual: Diagnostic information to help troubleshoot vehicle systems.
• DTC/OBD-II. Diagnostic Trouble Codes for the On-Board Diagnostic II tool: A guide to decipher each code the OBD-II spits out. If you don't have the tool, many auto parts stores will check codes for free. From there you can look them up in this section by number to see what they mean.
• TSB. Technical Service Bulletins: Dealer instructions for handling vehicle issues. If Hyundai discovers a problem that affects many cars, they issue a TSB. Although you may not get a recall notice for a known problem, if you are aware of the TSB and your vehicle is under warranty, you can take your car in and direct the dealer to perform the work per the TSB.

2-Choose your model, year and engine type from the drop down boxes in the Model Vehicle section (2).


3-Search the resulting categories in the Content Results Pane (3).


If searching in the TSB section, the categories are..

No: Contains info on
00 - General
01 - Recall Bulletins
09 - Special Service Tools
20 - Engine Mechanical
30 - Fuel Systems
36 - Engine Electrical
40 - Transaxle
50 - Chassis
60 - Body
80 - Trim
90 - Electrical
97 - Climate Control
99 - Paint

Note: The number in the parentheses represents the total number of documents within that category. Also not all Series No. show up in certain models.

4- Clicking on a category expand that section to list the available documents.


5- Click on the document and it shows up in thePublication Selected Pane (4).


Note: You can click on the Hide Contents image to hide the contents and this will allow you to see more of the resulting document.



Document Controls
Within the document pane, there are 4 links as shown below.



These links are..
1- Email
Clinking this link will send the present document to you via email.
2- Print Friendly
Clinking this link will print the document.
It will open up a new window with no navigation bar which is easier to scale and print.
3- Rate Content
This is where you would rate the document.
4- Related Content
This will search for related articles like the one you are viewing.

Search & Navigation Tips

• Navigation options.
  
  • Contents. Using the Contents option means wading through a few levels of vehicle systems and components to find the desired information, and sometimes the information isn't listed where it would seem to belong. The best advice is to invest a little time to learn how the vehicle systems are organized.
  • Search. The other option is to use the Search. The problem with this option is that one has to know what the item is officially called. Sometimes this is obvious, but often there are common names that different from the official names in Hyundai's documents.
• Navigation Column.
  
  The navigation column on the left side of the page can be dragged to make it wider or narrower. This can be handy when viewing the manual page or guide- the smaller the index, the bigger the manual page.
• Look at all Tabs. When trying to find information, it often pays to look under all the tabs. Even if you are not concerned with the electrical details of a project, the ETM Location Indexes include photographs of installed equipment which can reveal details of installation not readily apparent in the SHOP diagrams.
• Look at All Model Years. If the model and year of your car does not have the desired information, do not give up. Since most designs are produced for several years, the information may be available in a different year.
• Look at Hyundai Parts Online. Use the corporate parts website to figure out how things are assembled. The parts catalog features lots of exploded-view representations of vehicle components to show where they go on the car and how they fit to other pieces. This is helpful to parts managers to make sure the right part is ordered, but is also useful to the owner when he is working on his car. HPO is also handy for finding which parts are needed for a job and can help establish whether parts from one platform can be used on another.
• Use Location Indexes to Find Photos. When looking at the Electrical Wiring Diagrams, ignore designations for Photo numbers (such as "PHOTO 41"). Instead, look at the name of the component in the diagram and look it up in the Location Indexes.
• Connector Maps. For models that include the Connector Maps, there is a lot of information that can help in establishing commonality between parts and platforms. For instance, if two parts use different connectors or pinouts, they are obviously not compatible with each other. If they share these aspects, though, they may be.
• Save for Future Reference. When browsing a document in a frame in or the main window or in a Print Friendly window, a document can be saved as a Word or HTML document by keying Cntl-A (or Select All) and Cntl-C (or Copy). Then open up a new Word document and Cntl-V (or Paste) into the Word document; or select Edit > Paste Special > HTML Format. Be aware, though, that not all the graphics will seamlessly paste into the document. If the pictures, figures and/or charts are missing, it may be necessary to manually go back to the web page, right click on each graphic, return to Word, click the cursor where the graphic needs to be and select Edit > Paste Special > Device Independent Bitmap. Doing this will make it possible to review the document in the future without going to the internet.
• Online Courses. Don't forget about the Online Courses available at the Hyundai Service Technology Website. While they tend to be general in nature and not specific to a given model, they may be very useful in learning the right way to service your Hyundai, and also help you learn to speak the language of the Hyundai Service Technician when your car does have to go in for service.
• For Instance... Here is an example that puts several of these tips to use: To find the procedure to change out the Cabin Air Filter of a 2002 Sonata, look in the SHOP manual for the 2004 Sonata, under Heating, Ventilation & Air Conditioning > Air Conditioning System > A/C Air Filter > Replacement. Notice, here, that searching for Cabin Air Filter would not lead to this information, but using the Contents tree eventually gets there. Also notice that the information is not available for the 2002 Sonata but that the 2004 Sonata is similar.

The above documentation was written by both Santa Fe Forum/AutomotiveForums.com member, twospirits and DFW Hyundais.com/ElantraXD.com/ElantraClub.com member Doohickie. We hope you will find the information useful.
While all attempts to present the information as accurate as possible have been taken, if you see any incorrect information, please feel free to contact either one of us with the correction.

TS out