SCT X4 Ford Programmer is not detecting on my computer after an upgrade to windows 10

[internal combuster]

Hi, I need help with issues with connecting performance tuner with my laptop.
previously this laptop was running in windows 7. Last day I updated the operating system to windows 10.
Now this laptop is not detecting the sensor while connecting through USB. I already consulted a local computer technician on this issue but he told me this issue is with my sensor. Later I checked it on a diff tent computer and found no issues with the tuner.
If anyone here faced any such situation please share your experience on this matter. This issue will seriously affect my work. I am really concerned about this. please help me.
Thank you very much.

[internal combuster]

I am using Dell XPS model laptop. x32 bit version
I am trying to connect this https://www.bcdiesel.ca/en/sct-x4-po...ammer-off-road.
I just brough it online few weeks back. Now I can't use it due to this issue. I came to know that windows 10 can automaticaly detect devices and will downdload drivers needed for it.
I dont what is worng with this lap!

[internal combuster]

I checked the USB port using a flash drive and found no problem associated with it. Do I need a reinstaltion of operating system?

[65comet]

If it was my computer I'd do an uninstall of that software first to make sure it is cleared out. Then visit the website for the tuner and see if they have a download for Win 10. If so, then use it. If not, try an email to them telling them your situation and ask if they have a Win 10 solution. If not, then I would try reinstalling the original software. I have had several Win 7/8 programs not work originally that were fine after a reinstall.