Quote:
Originally Posted by MagicRat
"Losing" a difficult customers personal property, such as keys, drivers license, credit cards etc is a very common tactic, used to keep the customer in the dealership longer, often so the sales staff can work on them more or in the hopes the customer may reconsider the purchase.
It is very likely the keys were not lost at all, but you folks were being manipulated.
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I agree with your statement somewhat, but will not go as far as to say a very common tactic.
Being retired and looking back I am not very proud of my accomplishments as for the tactics I used selling - buying or trading, but the bottom line was, show compassion and the dealer down the street will get the business. I never used tactics stalling a customer from leaving, but I did let a customer leave on many occasions knowing the customer would return as a credit card - drivers licence or some document was in hand.
Now, let's look at why I would be a scumbag not telling the customer up front "
wait " you forgot this,,, first off I knew the buyer would have to return, by which time I would have a new game plan, second, here is a buyer that have wasted likely over an hour of my time with me getting paid zero, Most salespeople work in a dealership with an UP system " taking turns " over an hour with a customer could be the only one for the day or having missed several others, therefore every trick in the book is used. Sure you can counteract by saying the consumer has also wasted over an hour,,, I don't think so,,, the consumer is on leisure time and salesperson on pay time.
Here is a statement you made in this thread
" The dealer sales force should exist to aid ill-informed consumers and help them make an informed decision "
I agree 100% , if your trying to figure the different toppings between a big Mac and a Cheese burger, but those are not the cards buyers are dealt buying a car in the system we live in.
As for me being paid to be an apologist for the industry?
I am sure you made that entry with humor in mind, my web site is all about dealing with buying a car, I agree with mostly everything you say that buying a car should not be or having reached the diffeculty, but such are the times we live in.