07 Camry hybrid remote start problem

The remote start on my 07 Camry hybrid has not worked since I recieved it, It was installed by the dealer when I brought It at a Toyota dealership. I have taken the car back 5 times and it still don't work at this point I don't want it but they want to put on a new one. Do I have a right to refuse the new one and get my money back? I dont want to go through this over again with another one. I heard sometimes the remote start wont work with the hybrids. Is this correct? Or you have to use it all the time or it wont work?
help please, frustrated

Can't tell you squat about the system. I would tell them to keep it till it's fixed and demand a like loaner car.

I agree with RIP. If you are not getting satisfaction at your dealership, I suggest calling Toyota corporate at 1-800-331-4331 and talking to customer service about your issue. They will then contact the dealership for you. Over the years I have noticed that dealerships move more quickly when a customer issue comes to them from corporate. It's like a black mark against them until the issue is resolved.

Mike

Update
I called the service director and he said he would look into the situation, I'm waiting his call
Thanks for the help, next I'll try Corp.

Update to Update
I took the car back to the dealership and they ordered a new remote start, put it on the car and now it works, I don't know why it took them so long to figure out the part was bad.
But alls well that end well
thanks for the help

Thank you for the update and congratulations on the belated good result.