On Star

The Generals On Star is a rip off!!! It is included in the equipment on the Buick Lucerne, but after the first year it cost $400.00 per year. They need to change their pricing and make it an option. They could reduce the selling price by the cost of the electronics and the first years subscription cost. That adds up to several hundred dollars they are passing on to consumers with each new car sold. The problem is not employees waged and benefits ,but the additional cost of this type of tactics. Now why are buyers not flocking to the showroom? DUH!

Welcome to AF!
Did you read the "fine print" on any of the brochures or contract(s) that you signed? On many of the commercials I saw for Onstar it said "One free year of service". And the fine print said that the customer was responsible for any service packages after that free period. GM is not the only company that does this. There are many other companies out there that use similar tactics to introduce a product or service by giving you a period of time for free, and then charging you after that period if you choose to continue using it. Remember, the choice is up to you. You don't have to continue with the service. Have you tried to contact Onstar to possibly negotiate a better price? Sometimes , companies may offer a better deal to customer s who complain or attempt to cancel service. Many times, however it means you may have to sign up for a year's term to get that price.